PUDO Partner FAQ

Open the control panel: "Delivery network" lists the active cities with their PUDOs and the inter-city routes between PUDOs. A customer's order is checked against these at checkout.

Funamu has one delivery service, Standard. The control panel's "Delivery network" lists the cities, the inter-city routes and the delivery estimates: inter-city deliveries are estimated at 24 to 48 hours. Operations sets these.

No. Funamu has one delivery service, Standard. An inter-city delivery is estimated at 24 to 48 hours.

Each intake and dispatch you record becomes a step in the customer's tracking: received at the PUDO, travelling between cities, arrived at the PUDO in their city, ready at the PUDO. Nothing appears that was not recorded.

From the merchant's preparation time, the next scheduled departure between the two PUDOs and that schedule's travel hours, then the delivery from the PUDO. Where no departure is scheduled, the customer is shown no estimate.

Use the parcel's chat in the Chat tab. The customer's phone number is not shown.

No. A PUDO works from the parcel and its handover steps. Payment details are not shown.

When a booked parcel was not loaded by its departure time, Funamu records a missed dispatch. The parcel stays at your PUDO (it is not shown as in transit). Open the PUDO: "Missed dispatches and delays" lists it, and you record why with one of the listed reasons (OTHER needs an explanation). Operations books it on the next departure with space, and the estimate shown to the customer is updated then. It shows as in transit only after its departure scan.

Open the PUDO: under "Missed dispatches and delays", record a late transport with the departure date, whether the departure or the arrival is late, and the expected lateness in minutes. Add a cause only if you know it; otherwise customers are told that no specific cause has been recorded. The parcels keep their status, their estimates are updated, and customers get a message when the delay is large. Late departures and arrivals are also detected from the timetable and closed by your scans.

Open the PUDO: "Parcels here" lists parcels at the PUDO station, held parcels with their reason, parcels ready for collection and inspections waiting, with how long each has been there.

"Parcels here" shows today's customer hours, today's parcel-handling hours and the next inter-city departure, in the PUDO station's own time zone. Operations sets the hours, holidays and temporary closures. A parcel cannot be handed to a customer while the PUDO station is closed to customers.

Under "Collect several orders", find one of the customer's orders or tracking numbers. Every parcel of that customer ready at your PUDO station is listed by order. Enter the PIN of each order and press "Hand over". Each order is checked on its own; one wrong PIN does not stop or release another, and a held parcel is not handed over.

Press "Hold" on the parcel and choose the reason; "Other" needs a description. Some reasons (a security review, a document check) are set only by Funamu Operations. A hold never cancels the order.

On the held parcel choose "Ready for collection", "Release" or "Return to merchant". A hold placed by Operations, or after an inspection issue, is resolved only by Operations.

Only when the parcel shows it can be inspected: your PUDO station offers inspection, the merchant allows it and Funamu allows it for that kind of product. Press "Start inspection" with the customer present. They may check the product, variant, quantity and visible damage only. Then record "No issue", or the issue with what was seen and the customer's acknowledgement; the parcel is then held for Operations. You never give a refund at the counter.

That your intake of the parcel was recorded: the customer sees your PUDO by name. "In transit" is shown only after a recorded departure. Nothing appears that was not recorded.

The station page lists "Delayed or overdue here": parcels whose next step (for example leaving the PUDO) is past its expected time. Each shows the reason when Funamu recorded one. Moving the parcel on, with a real scan, clears it.

No one edits a tracking record directly. On "Delayed or overdue here" choose "Report a tracking problem" and say what is wrong (location, status, time, missing or repeated step, wrong parcel). Funamu Operations checks it and adds a correction if needed; the original record stays in the history.

Each return shows its return reference (FMRET-...), linked to the original order, and how it must be handled (for example original packaging required, or photos of the packed item required). Receive and release it as before; never open it to inspect it, the merchant does that.

The parcel shows that it is a gift and who receives it. Release it only to a person who gives the order PIN, the same as any parcel. Who paid and the price are not shown.

Each parcel has its own tracking number; it also carries the Funamu order number (FM-...) of the order it belongs to. Use the tracking number for scanning and the order number when talking to Funamu Support.

When a customer dispute is about a parcel that was at your PUDO, Funamu may ask what your records show. It appears on the PUDO station page under "Funamu needs your input" with the case number and parcel, without customer details. Write what you found and send it; Funamu decides the case.

When a customer asks for help about a parcel that is at your PUDO (for example collection help, access or where the parcel is), the request appears under "Customer help requests" on that PUDO screen. Record what you did, an access problem or a failed handover, or ask Operations. It never changes the parcel or its status.

Sign in to the PUDO app with your Funamu account and fill in the PUDO form: the PUDO's name, its address or a landmark, the city and ward, its place on the map (your current location or a pin), the kind of place it is, a contact Funamu can verify with a code, your payout account (an MTN or Airtel Mobile Money number) and, if you wish, how many parcels it can hold. Funamu Operations review the application and approve or decline it; the app shows its status.

Anyone with a Funamu account (18 or over) who has a fixed, safe place in a city where Funamu works: a merchant, a supermarket, a petrol station, a dedicated parcel point or a similar place, and whose application Funamu Operations approve. Every PUDO does the same work: it receives parcels, stores them, hands them to customers and Delivery Partners, and sends and receives parcels between cities.

Yes. One person can apply for one PUDO with their own Funamu account. No company is needed.

Yes. A business with 2 to 50 PUDOs applies as a PUDO Company in the PUDO app: the company details, at least one company document and every PUDO with its own address, map location, kind of place and contacts. Funamu Operations approve it in one decision. More PUDOs can be added later from the Company workspace.

The PUDO's name, its physical address or a landmark, the city and ward, its location on the map, the kind of place (petrol station, merchant, supermarket, dedicated parcel point, or other with a description), and a contact that you confirm with a code. You also register your payout account, an MTN or Airtel Mobile Money number: Funamu pays you into it. The number of parcels it can hold is optional when you apply. A company also gives its registered name, trading name, company contacts and each PUDO.

Every PUDO Partner adds photos of an identity document and of their face under More > Identity verification: a Ugandan National ID (front and back), or a passport photo page or a refugee ID for non-Ugandans. Funamu Operations review them, and a PUDO cannot be opened for parcels before they are approved. One person applying for one PUDO uploads no other document. A PUDO Company also uploads at least one company document (for example its certificate of registration).

Funamu does not promise a time. Funamu Operations review applications in the order they arrive, and the app shows the status.

The PUDO app shows the status of your application when you sign in. When it is approved, the app opens on your PUDO and you can start receiving parcels.

You see the reason Funamu Operations chose and their note. Each reason says whether you may correct the application and send it again, appeal, or neither. An appeal is decided by Operations: they reopen the review or keep the rejection.

Yes. Open More > Facility profile to change the PUDO's name, location, capacity, contacts and payout account. A new contact is confirmed with a code, and a change of payout account needs a code sent to your registered email address. Each change is recorded. A company admin changes the company details in the Company workspace.

Not in the app. A PUDO belongs to the account or company that was approved for it and cannot be sold or lent to someone else in the app. If the business changes hands, close the PUDO (More > Close a PUDO) and tell Funamu Support in Chat: the new owner applies with their own Funamu account and their own identity photos.

Yes. On the PUDO screen press "Closed": the PUDO stops taking new parcels until you press "Open". Parcels already there stay and can still be collected and handed over. Only an admin, or a worker allowed to open or pause the facility, can do this. To press "Open", the partner's identity must be approved (More > Identity verification).

Open More > Close a PUDO. First press "Closed" on the PUDO screen so no new parcels are sent, then hand over or let customers collect every parcel that is there, and request a payout of your balance. The screen lists what is still open and closes the PUDO only when nothing is. A closed PUDO takes no parcels and cannot be switched to Open. The parcel and money records are kept as the law requires, and you can reopen the PUDO yourself for 12 months. Only an admin can close a PUDO.

Uganda only, in the cities and wards Funamu Operations have opened. The application lets you choose only those.

Yes. A PUDO Company can have PUDOs in any cities Funamu has opened. Each PUDO is registered with its own city and ward.

Funamu Operations review each application: the details you gave, the map location, the contact you confirmed with a code and, for a company, its documents. They also review your identity photos (More > Identity verification) before a PUDO can be opened. This is Funamu's own review, not an official check of a document.

Customers and Merchants leave paid goods at a PUDO. Funamu must know who runs it, where it is and how to reach them before parcels are sent there.

Every PUDO Partner adds photos of an identity document and of their face under More > Identity verification: a Ugandan National ID (front and back), or a passport photo page or a refugee ID for non-Ugandans. Funamu Operations review them, and a PUDO cannot be opened for parcels before they are approved. One person applying for one PUDO uploads no other document. A PUDO Company also uploads at least one company document (for example its certificate of registration).

A Ugandan National ID (front and back). If you are not Ugandan: your passport photo page, or a refugee ID issued in Uganda (front and back). Always with a clear photo of your face. Add them under More > Identity verification. The photos are stored privately and Funamu does not store the ID number.

Yes. One person can apply for one PUDO with their own Funamu account. No company is needed.

Yes. A business with 2 to 50 PUDOs applies as a PUDO Company in the PUDO app: the company details, at least one company document and every PUDO with its own address, map location, kind of place and contacts. Funamu Operations approve it in one decision. More PUDOs can be added later from the Company workspace.

From the company document you upload and the details of the company on the application, reviewed by Funamu Operations. The application belongs to the Funamu account that sent it, and that account becomes the company admin.

The person applying is signed in to their own Funamu account, which is verified by email, confirms the business contact with a code, and sends photos of their identity document and face (More > Identity verification) for Funamu Operations to review. That account is the admin of the PUDO or company.

Funamu does not promise a time. Funamu Operations review applications in the order they arrive, and the app shows the status.

You see the reason Funamu Operations chose and their note. Each reason says whether you may correct the application and send it again, appeal, or neither. An appeal is decided by Operations: they reopen the review or keep the rejection.

Yes, when the rejection reason allows it: correct the application, upload the right document and send it again. The reason shown says whether you may resubmit or appeal.

Funamu does not ask you to verify again on a schedule, and nothing expires in the app. Keep More > Facility profile up to date; Funamu Operations can ask for information again and can suspend a PUDO whose details are wrong.

Yes. Open More > Facility profile to change the PUDO's name, location, capacity, contacts and payout account. A new contact is confirmed with a code, and a change of payout account needs a code sent to your registered email address. Each change is recorded. A company admin changes the company details in the Company workspace.

Not in the app. A PUDO belongs to the account or company that was approved for it and cannot be sold or lent to someone else in the app. If the business changes hands, close the PUDO (More > Close a PUDO) and tell Funamu Support in Chat: the new owner applies with their own Funamu account and their own identity photos.

Funamu has one kind of facility, the PUDO. Sign in to the PUDO app with your Funamu account and fill in the PUDO form: the PUDO's name, its address or a landmark, the city and ward, its place on the map (your current location or a pin), the kind of place it is, a contact Funamu can verify with a code, your payout account (an MTN or Airtel Mobile Money number) and, if you wish, how many parcels it can hold. Funamu Operations review the application and approve or decline it; the app shows its status.

A fixed place in a ward Funamu has opened, that you can show on the map, with a contact you can confirm, and where parcels can be kept locked and dry. Funamu Operations decide on each application.

The PUDO's name, its physical address or a landmark, the city and ward, its location on the map, the kind of place (petrol station, merchant, supermarket, dedicated parcel point, or other with a description), and a contact that you confirm with a code. You also register your payout account, an MTN or Airtel Mobile Money number: Funamu pays you into it. The number of parcels it can hold is optional when you apply. A company also gives its registered name, trading name, company contacts and each PUDO.

In the form, enter the physical address or a landmark, choose the city and ward, and set the place on the map: use your current location while you stand there, or move the pin. You confirm the location before sending.

Yes. A business with 2 to 50 PUDOs applies as a PUDO Company in the PUDO app: the company details, at least one company document and every PUDO with its own address, map location, kind of place and contacts. Funamu Operations approve it in one decision. More PUDOs can be added later from the Company workspace.

Yes. A business with 2 to 50 PUDOs applies as a PUDO Company in the PUDO app: the company details, at least one company document and every PUDO with its own address, map location, kind of place and contacts. Funamu Operations approve it in one decision. More PUDOs can be added later from the Company workspace.

Open More > Facility profile and change the address and the map location. The change is recorded. If the PUDO moves to another ward or city, tell Funamu Support in Chat first, because parcels on their way were routed to the old place.

No. A PUDO has one address in one ward. Customers choose it at checkout from the PUDOs of their city.

Funamu Operations set a PUDO's hours, holidays and temporary closures, so tell Funamu Support in Chat which hours you keep or want to change. You cannot edit the hours yourself; you can pause the PUDO at once with "Closed" on the PUDO screen.

Funamu Operations set a PUDO's hours, holidays and temporary closures, so tell Funamu Support in Chat which hours you keep or want to change. You cannot edit the hours yourself; you can pause the PUDO at once with "Closed" on the PUDO screen.

Yes. On the PUDO screen press "Closed": the PUDO stops taking new parcels until you press "Open". Parcels already there stay and can still be collected and handed over. Only an admin, or a worker allowed to open or pause the facility, can do this. To press "Open", the partner's identity must be approved (More > Identity verification).

Open More > Facility profile and change the capacity. The change is recorded.

Sign in to the PUDO app with your Funamu account and fill in the PUDO form: the PUDO's name, its address or a landmark, the city and ward, its place on the map (your current location or a pin), the kind of place it is, a contact Funamu can verify with a code, your payout account (an MTN or Airtel Mobile Money number) and, if you wish, how many parcels it can hold. Funamu Operations review the application and approve or decline it; the app shows its status.

A fixed place in a ward Funamu has opened, that you can show on the map, with a contact you can confirm, where parcels can be kept locked and dry, and where a vehicle can load and unload bags. Funamu Operations decide on each application.

The PUDO's name, its physical address or a landmark, the city and ward, its location on the map, the kind of place (petrol station, merchant, supermarket, dedicated parcel point, or other with a description), and a contact that you confirm with a code. You also register your payout account, an MTN or Airtel Mobile Money number: Funamu pays you into it. The number of parcels it can hold is optional when you apply. A company also gives its registered name, trading name, company contacts and each PUDO.

In the form, choose the city and ward and set the place on the map: use your current location while you stand there, or move the pin. You confirm the location before sending.

Yes. A business with 2 to 50 PUDOs applies as a PUDO Company in the PUDO app: the company details, at least one company document and every PUDO with its own address, map location, kind of place and contacts. Funamu Operations approve it in one decision. More PUDOs can be added later from the Company workspace.

Yes. A business with 2 to 50 PUDOs applies as a PUDO Company in the PUDO app: the company details, at least one company document and every PUDO with its own address, map location, kind of place and contacts. Funamu Operations approve it in one decision. More PUDOs can be added later from the Company workspace.

Open More > Facility profile and change the address and the map location. If the PUDO moves to another ward or city, tell Funamu Support in Chat first.

Funamu Operations set a PUDO's hours, holidays and temporary closures, so tell Funamu Support in Chat which hours you keep or want to change. You cannot edit the hours yourself; you can pause the PUDO at once with "Closed" on the PUDO screen.

Funamu Operations set the hours for each day of the week, so a PUDO can have any hours you agree with them. Departures between cities have their own timetable.

Open More > Facility profile and change the capacity. The change is recorded.

Yes. On the PUDO screen press "Closed": the PUDO stops taking new parcels until you press "Open". Parcels already there stay and can still be collected and handed over. Only an admin, or a worker allowed to open or pause the facility, can do this. To press "Open", the partner's identity must be approved (More > Identity verification).

Open More > Facility profile and change the capacity. The change is recorded.

Funamu Operations review each application: the details you gave, the map location, the contact you confirmed with a code and, for a company, its documents. They also review your identity photos (More > Identity verification) before a PUDO can be opened. This is Funamu's own review, not an official check of a document.

The app has no inspection step. Funamu Operations may visit a PUDO before approving it or at any later time, to see that the place exists, is where the map says, and can keep parcels locked and dry.

The app has no inspection step. Funamu Operations may visit a PUDO before approving it or at any later time, to see that the place exists, is where the map says, and can keep parcels locked and dry.

The application is declined, or an approved PUDO is suspended, with a reason you can read. Fix what was named and tell Funamu Support in Chat.

Yes. Where the rejection reason allows an appeal, send it from the application. For a suspended PUDO, message Funamu Support in Chat; Funamu Operations review it once.

Funamu does not ask you to verify again on a schedule, and nothing expires in the app. Keep More > Facility profile up to date; Funamu Operations can ask for information again and can suspend a PUDO whose details are wrong.

Funamu does not ask you to verify again on a schedule, and nothing expires in the app. Keep More > Facility profile up to date; Funamu Operations can ask for information again and can suspend a PUDO whose details are wrong.

Yes. Funamu Operations can suspend a PUDO, with a reason, when its details are wrong, parcels are lost or mishandled, or the rules are broken. A suspended PUDO receives no new parcels.

Capacity is the number of parcels you say the PUDO can hold. It is one whole number: it is not worked out by Funamu and it does not differ by parcel type, size or weight.

The PUDO screen shows it: the capacity you gave, how many parcels are stored, how many are on their way and how many places are free. Change the capacity in More > Facility profile.

Open More > Facility profile and change the capacity. The change is recorded.

When the parcels stored at your PUDO plus those already on their way reach the capacity you gave, customers are no longer offered your PUDO as a PUDO, and Delivery Partners cannot propose it for a reroute, until parcels leave. Parcels already on their way still arrive. If you gave no capacity, Funamu never treats the PUDO as full. You can also press "Closed" at any time.

When the parcels stored at your PUDO plus those already on their way reach the capacity you gave, customers are no longer offered your PUDO as a PUDO, and Delivery Partners cannot propose it for a reroute, until parcels leave. Parcels already on their way still arrive. If you gave no capacity, Funamu never treats the PUDO as full. You can also press "Closed" at any time.

Yes. Lower the number in More > Facility profile, or press "Closed" on the PUDO screen to take no new parcels for a while.

No. Capacity is the number of parcels you say the PUDO can hold. It is one whole number: it is not worked out by Funamu and it does not differ by parcel type, size or weight.

No. Capacity is the number of parcels you say the PUDO can hold. It is one whole number: it is not worked out by Funamu and it does not differ by parcel type, size or weight.

No. Capacity is the number of parcels you say the PUDO can hold. It is one whole number: it is not worked out by Funamu and it does not differ by parcel type, size or weight.

Open the PUDO: "Parcels here" shows today's customer hours, today's parcel-handling hours and the next inter-city departure, in the PUDO's own time zone.

Funamu Operations set a PUDO's hours, holidays and temporary closures, so tell Funamu Support in Chat which hours you keep or want to change. You cannot edit the hours yourself; you can pause the PUDO at once with "Closed" on the PUDO screen.

Yes. Customers see the opening hours of a PUDO on their order and are told when it is closed. Merchants and Delivery Partners are not shown a timetable in their apps; a hand-over simply needs someone at the PUDO to accept it.

No. Customers see the opening hours of a PUDO on their order and are told when it is closed. Merchants and Delivery Partners are not shown a timetable in their apps; a hand-over simply needs someone at the PUDO to accept it.

No. Customers see the opening hours of a PUDO on their order and are told when it is closed. Merchants and Delivery Partners are not shown a timetable in their apps; a hand-over simply needs someone at the PUDO to accept it.

A parcel cannot be handed to a customer while the PUDO is closed to customers: the app refuses the collection. The person comes back in the opening hours. A Delivery Partner who cannot hand over keeps the parcel and Funamu Operations decide the next step.

A parcel cannot be handed to a customer while the PUDO is closed to customers: the app refuses the collection. The person comes back in the opening hours. A Delivery Partner who cannot hand over keeps the parcel and Funamu Operations decide the next step.

Yes. On the PUDO screen press "Closed": the PUDO stops taking new parcels until you press "Open". Parcels already there stay and can still be collected and handed over. Only an admin, or a worker allowed to open or pause the facility, can do this. To press "Open", the partner's identity must be approved (More > Identity verification).

Press "Closed" on the PUDO screen at once, then message Funamu Support in Chat with the reason and when you expect to open. Operations record a temporary closure, so customers are told and estimates are updated.

Collections are refused outside customer hours. Funamu's delivery services use the hours and cutoffs Operations set, and customer estimates take the PUDO's hours and closures into account.

Open the PUDO: "Parcels here" shows today's customer hours, today's parcel-handling hours and the next inter-city departure, in the PUDO's own time zone.

Funamu Operations set a PUDO's hours, holidays and temporary closures, so tell Funamu Support in Chat which hours you keep or want to change. You cannot edit the hours yourself; you can pause the PUDO at once with "Closed" on the PUDO screen.

Delivery Partners see the PUDO they are sent to and its departure times. Departures between cities follow the timetable Funamu Operations set.

The bag cannot be received until someone at the PUDO receives it with its seal code, so the driver stays responsible for it. Record the late arrival under "Missed dispatches and delays"; Funamu Operations decide whether the driver waits or comes back.

Yes. On the PUDO screen press "Closed": the PUDO stops taking new parcels until you press "Open". Parcels already there stay and can still be collected and handed over. Only an admin, or a worker allowed to open or pause the facility, can do this. To press "Open", the partner's identity must be approved (More > Identity verification).

Press "Closed" on the PUDO screen at once, then message Funamu Support in Chat with the reason and when you expect to open. Operations record a temporary closure, so customers are told and estimates are updated.

Yes, by Funamu Operations. They can restrict deliveries through a PUDO and change the route of parcels with a reason. It does not happen automatically.

Open the location > Counter > Hand-overs. The Delivery Partner starts the hand-over in their app; you check each parcel against the list and mark it Received, or Missing, Damaged or Wrong parcel, then show your 4-digit PIN and read it to them. They enter it in their app, and only then do the parcels you marked Received become yours. Searching the order number only finds a parcel; it never takes a parcel in. No scanner is needed.

Delivery Partners carrying parcels on Funamu deliveries, and Merchants dropping off parcels for an order between cities that starts at your PUDO. Customers bring parcels only for a return Funamu has approved.

Yes, for an order between cities whose route starts at your PUDO. It appears under "Merchant drop-offs" on the PUDO screen. The Merchant shows the 6-digit drop-off code of the order; enter it (or pick the drop-off from the list), check the parcel and press "Check and show PIN"; the Merchant enters your PIN in their app. You can also refuse the parcel with a reason.

Yes. That is the main way parcels arrive: Open the location > Counter > Hand-overs. The Delivery Partner starts the hand-over in their app; you check each parcel against the list and mark it Received, or Missing, Damaged or Wrong parcel, then show your 4-digit PIN and read it to them. They enter it in their app, and only then do the parcels you marked Received become yours. Searching the order number only finds a parcel; it never takes a parcel in. No scanner is needed.

The customer asks for the return in their Funamu app. When it is approved, the return appears under "Returns" on your PUDO screen with its return reference (FMRET-...). The customer brings the parcel; you receive it there.

Check the tracking number and order number on the label against the list on your screen, count the parcels, and look at the packaging: closed, not torn, not wet, not leaking. Receive only what matches.

You do not need a scanner, camera scanning, barcodes or QR codes. Find any parcel by typing the order number the customer sees in "Search by order number" (the last 3 or more characters are enough). Type a bag's seal number and a Merchant's 6-digit drop-off code.

Mark the parcel "Received" in the hand-over and show your PIN; the Delivery Partner enters it in their app. For a Merchant drop-off press "Check and show PIN" and the Merchant enters it. Receipt is recorded only when the server accepts that PIN.

Check the tracking number and order number on the label against the list on your screen, count the parcels, and look at the packaging: closed, not torn, not wet, not leaking. Receive only what matches.

Do not accept it. A parcel that is not on your list or whose code the app does not accept is not expected at your PUDO. In a hand-over mark it "Wrong parcel"; it stays with the person who brought it and Funamu Operations are told.

Nothing is recorded twice. The app tells you the parcel was already received and keeps the first record.

Mark it "Damaged" in the hand-over instead of "Received". It stays the responsibility of the person who brought it, and Funamu Operations are told and decide. If you find damage after receiving, press "Report damaged" on the parcel.

Do not accept it. A parcel that is not on your list or whose code the app does not accept is not expected at your PUDO. In a hand-over mark it "Wrong parcel"; it stays with the person who brought it and Funamu Operations are told.

Yes. In a hand-over, mark the parcel Missing, Damaged or Wrong parcel instead of Received. For a Merchant drop-off, refuse it with a reason: not closed, damaged, too big or heavy, restricted item, or wrong label. The refusal and its reason are recorded and the parcel stays with the person who brought it.

Yes. In a hand-over, mark the parcel Missing, Damaged or Wrong parcel instead of Received. For a Merchant drop-off, refuse it with a reason: not closed, damaged, too big or heavy, restricted item, or wrong label. The refusal and its reason are recorded and the parcel stays with the person who brought it.

Keep parcels in a locked, dry place that only your staff can reach, off the floor and away from the counter. Give each parcel a bin (a shelf or box code) when you receive it, so anyone can find it.

A customer has 7 free calendar days to collect, counted from the day they are told the parcel is ready, in the PUDO's local time. Collection is free and needs the customer's PIN. The customer gets one reminder every day at 7 am. After day 7 the parcel is expired for collection and goes back to the Merchant; there is no extension and no storage fee.

Open the PUDO: "Parcels here" lists parcels at the PUDO, held parcels with their reason, parcels ready for collection and inspections waiting, with how long each has been there. The Orders tab lists the same work across your PUDOs.

Search the tracking number or order number in "Parcels here" or in the Orders tab: the parcel shows its bin and status. If it is not in that bin, check the bins near it and the outbound shelf, then report it.

By bin. Give each parcel a bin code when you receive it; a simple scheme works best, for example one shelf per day or per first letter of the tracking number.

Yes. Enter a bin code when you receive the parcel, or open "Stored parcels" and use "Move to another bin". The bin is shown wherever the parcel is listed.

Yes. Enter a bin code when you receive the parcel, or open "Stored parcels" and use "Move to another bin". The bin is shown wherever the parcel is listed.

When the parcels stored at your PUDO plus those already on their way reach the capacity you gave, customers are no longer offered your PUDO as a PUDO, and Delivery Partners cannot propose it for a reroute, until parcels leave. Parcels already on their way still arrive. If you gave no capacity, Funamu never treats the PUDO as full. You can also press "Closed" at any time.

After the 7 free days the parcel is expired for collection and sent back to the Merchant at once: it appears in your PUDO work list, and you hand it to the Delivery Partner assigned to the return. The customer can no longer collect it. The customer is refunded the price of the item minus the refund transaction cost; there is no storage fee. Your PUDO keeps its Handling Fee for the handling it did.

Press "Report missing" on the parcel. Funamu Operations are told at once and investigate from the hand-over and scan records. Do not mark any other parcel in its place.

Open the location > Counter, search the order number in "Search by order number" (or find the parcel under "Waiting for the customer"), press "Verify pickup" and type the customer's 4-digit PIN. Hand the parcel over only after the app confirms it. For several orders of one customer, verify each order with its own PIN.

The 4-digit order PIN is the proof. Funamu does not ask you to check an identity card, take a signature or take a photo. Whoever gives the right PIN for that order receives the parcel.

Yes. Every collection needs the customer's 4-digit order PIN. The app does not let you release a parcel without it.

No. Funamu does not ask for it. The order PIN is the only proof you need.

No. Funamu does not ask for it. The order PIN is the only proof you need.

No. Funamu does not ask for it. The order PIN is the only proof you need.

Do not hand over the parcel. Ask the customer to open the order in their Funamu app, where the PIN is shown. After 5 wrong PINs in a row the order is blocked and Funamu Operations step in. If the customer cannot get the PIN, they ask Funamu Support in their app; you never release on a name, a phone number or an ID alone.

You do not compare names or phone numbers; you are not shown them. If the PIN is wrong the app refuses the collection. Do not hand over the parcel. Ask the customer to open the order in their Funamu app, where the PIN is shown. After 5 wrong PINs in a row the order is blocked and Funamu Operations step in. If the customer cannot get the PIN, they ask Funamu Support in their app; you never release on a name, a phone number or an ID alone.

Yes. The customer gives the order PIN to the person they send. Anyone who gives the right PIN for that order may collect; you do not need to know who they are.

The 4-digit order PIN is the proof. Funamu does not ask you to check an identity card, take a signature or take a photo. Whoever gives the right PIN for that order receives the parcel.

Open the location > Counter, search the order number in "Search by order number" (or find the parcel under "Waiting for the customer"), press "Verify pickup" and type the customer's 4-digit PIN. Hand the parcel over only after the app confirms it. For several orders of one customer, verify each order with its own PIN.

The PIN belongs to one order, so a PIN entered against the wrong order is refused and nothing is released. Check the order number on the parcel before you hand it over. If a wrong parcel was physically handed over, message Funamu Support in Chat at once with both order numbers.

Only as a return. The customer asks for a return in their Funamu app; if it is approved, the parcel comes back with a return reference (FMRET-...) and you receive it under "Returns".

The customer chooses your PUDO at checkout and pays in the app. When you receive the parcel they are told it is ready. They come in your opening hours and give the 4-digit order PIN; you enter it and hand over the parcel.

When you receive the parcel at its last stop, Funamu sends the customer a message that it is ready, with your PUDO's name and their PIN in the app. They then get one reminder a day.

The 4-digit order PIN is the proof. Funamu does not ask you to check an identity card, take a signature or take a photo. Whoever gives the right PIN for that order receives the parcel.

A customer has 7 free calendar days to collect, counted from the day they are told the parcel is ready, in the PUDO's local time. Collection is free and needs the customer's PIN. The customer gets one reminder every day at 7 am. After day 7 the parcel is expired for collection and goes back to the Merchant; there is no extension and no storage fee.

After the 7 free days the parcel is expired for collection and sent back to the Merchant at once: it appears in your PUDO work list, and you hand it to the Delivery Partner assigned to the return. The customer can no longer collect it. The customer is refunded the price of the item minus the refund transaction cost; there is no storage fee. Your PUDO keeps its Handling Fee for the handling it did.

The customer can come on any day within the 7 free days, in your opening hours. No booking is needed and there is no extension after that.

Yes. The customer gives the order PIN to the person they send. Anyone who gives the right PIN for that order may collect; you do not need to know who they are.

Nothing is recorded when a customer simply does not come. If they came and you could not hand over (wrong PIN, PUDO closed, parcel held), the app refuses the collection and keeps the reason. For a customer help request about the parcel, record what happened under "Customer help requests".

After the 7 free days the parcel is expired for collection and sent back to the Merchant at once: it appears in your PUDO work list, and you hand it to the Delivery Partner assigned to the return. The customer can no longer collect it. The customer is refunded the price of the item minus the refund transaction cost; there is no storage fee. Your PUDO keeps its Handling Fee for the handling it did.

Yes, for an order between cities whose route starts at your PUDO. It appears under "Merchant drop-offs" on the PUDO screen. The Merchant shows the 6-digit drop-off code of the order; enter it (or pick the drop-off from the list), check the parcel and press "Check and show PIN"; the Merchant enters your PIN in their app. You can also refuse the parcel with a reason.

Delivery Partners carrying parcels on Funamu deliveries, and Merchants dropping off parcels for an order between cities that starts at your PUDO. Customers bring parcels only for a return Funamu has approved.

A Merchant is verified by the 6-digit drop-off code of the order: only an open drop-off at your PUDO accepts it. A Delivery Partner is verified by the hand-over in the app.

Check the tracking number and order number on the label against the list on your screen, count the parcels, and look at the packaging: closed, not torn, not wet, not leaking. Receive only what matches.

Funamu creates the tracking number and the reference code of every parcel; the Merchant labels the parcel. You do not create labels. You check the label against your screen.

Enter the drop-off code the Merchant shows (or pick the drop-off from the list), check the parcel and press "Check and show PIN". The Merchant enters your PIN in their app, which confirms the drop-off.

Do not receive it. Mark it "Wrong parcel" in the hand-over, or refuse the drop-off with "Wrong label". Funamu Operations and the Merchant are told.

Refuse it with the reason "Damaged". It stays with the Merchant, who repacks or replaces it.

Yes. In a hand-over, mark the parcel Missing, Damaged or Wrong parcel instead of Received. For a Merchant drop-off, refuse it with a reason: not closed, damaged, too big or heavy, restricted item, or wrong label. The refusal and its reason are recorded and the parcel stays with the person who brought it.

Yes. In a hand-over, mark the parcel Missing, Damaged or Wrong parcel instead of Received. For a Merchant drop-off, refuse it with a reason: not closed, damaged, too big or heavy, restricted item, or wrong label. The refusal and its reason are recorded and the parcel stays with the person who brought it.

Either a Delivery Partner collects from the merchant and brings the parcel to you, or, for an order between cities that starts at your PUDO, the Merchant drops it off with the order's drop-off code.

Yes, for an order between cities whose route starts at your PUDO. It appears under "Merchant drop-offs" on the PUDO screen. The Merchant shows the 6-digit drop-off code of the order; enter it (or pick the drop-off from the list), check the parcel and press "Check and show PIN"; the Merchant enters your PIN in their app. You can also refuse the parcel with a reason.

Check the tracking number and order number on the label against the list on your screen, count the parcels, and look at the packaging: closed, not torn, not wet, not leaking. Receive only what matches.

No. A Merchant sees the tracking of their own orders in the Merchant app, including "At PUDO" with your PUDO's name. They do not see your other parcels, your stock or your staff.

A Merchant sees the tracking of their own orders in the Merchant app, including "At PUDO" with your PUDO's name. They do not see your other parcels, your stock or your staff.

Do not receive it. Mark it "Wrong parcel" in the hand-over, or refuse the drop-off with "Wrong label". Funamu Operations and the Merchant are told.

Do not accept it. A parcel that is not on your list or whose code the app does not accept is not expected at your PUDO. In a hand-over mark it "Wrong parcel"; it stays with the person who brought it and Funamu Operations are told.

Mark it "Damaged" in the hand-over instead of "Received". It stays the responsibility of the person who brought it, and Funamu Operations are told and decide. If you find damage after receiving, press "Report damaged" on the parcel.

Refuse the parcel with the reason, or mark it Damaged or Wrong parcel in the hand-over. Funamu Operations and the Merchant are told. For anything else, message Funamu Support in Chat with the order number.

Open the PUDO > Hand-overs and start a hand-over to the Delivery Partner. The app lists only the parcels waiting to leave that are assigned to that Delivery Partner. They accept each parcel on their own phone; the parcel leaves your responsibility only when they accept it.

The app does it. Only a Delivery Partner signed in to their own account and assigned to those parcels can be chosen, and only they can accept. Never hand a parcel to someone who is not shown in the hand-over.

The app does it. Only a Delivery Partner signed in to their own account and assigned to those parcels can be chosen, and only they can accept. Never hand a parcel to someone who is not shown in the hand-over.

Open the PUDO > Hand-overs and start a hand-over to the Delivery Partner. The app lists only the parcels waiting to leave that are assigned to that Delivery Partner. They accept each parcel on their own phone; the parcel leaves your responsibility only when they accept it.

You do not confirm it; the receiver does. The hand-over is complete for each parcel when the Delivery Partner marks it Received on their phone.

Nothing by hand. The hand-over records who gave, who received, each parcel, each decision (Received, Missing, Damaged, Wrong parcel) and the time.

Do not hand over. A Delivery Partner who is not assigned to a parcel is not offered it in the hand-over. Ask them to check their Delivery Partners app; if the assignment is wrong, message Funamu Support in Chat.

They mark it Missing, Damaged or Wrong parcel on their phone. The parcel stays in your responsibility and Funamu Operations are told and decide.

Do not hand over. A Delivery Partner who is not assigned to a parcel is not offered it in the hand-over. Ask them to check their Delivery Partners app; if the assignment is wrong, message Funamu Support in Chat.

They mark it Missing, Damaged or Wrong parcel on their phone. The parcel stays in your responsibility and Funamu Operations are told and decide.

Yes. One hand-over can hold many parcels; each parcel is accepted or refused on its own.

Parcels arrive with a Delivery Partner (from a Merchant, or from another PUDO in a sealed bag) or are dropped off by the Merchant. The PUDO screen shows them under "Inbound" before they arrive.

Delivery Partners carrying parcels on Funamu deliveries, and Merchants dropping off parcels for an order between cities that starts at your PUDO. Customers bring parcels only for a return Funamu has approved.

Open the location > Counter > Hand-overs. The Delivery Partner starts the hand-over in their app; you check each parcel against the list and mark it Received, or Missing, Damaged or Wrong parcel, then show your 4-digit PIN and read it to them. They enter it in their app, and only then do the parcels you marked Received become yours. Searching the order number only finds a parcel; it never takes a parcel in. No scanner is needed. A sealed bag from another PUDO is received in Bags with its seal code.

Open the PUDO > Bags, find the arriving bag, and enter or scan the seal code on the bag. If the seal matches, the app shows your PIN ("Check seal and show PIN"); read it to the driver, who enters it in their app, and then each parcel in the bag is checked in. If it does not match, the app refuses the bag, marks it "seal rejected" and tells Funamu Operations.

You do not need a scanner, camera scanning, barcodes or QR codes. Find any parcel by typing the order number the customer sees in "Search by order number" (the last 3 or more characters are enough). Type a bag's seal number and a Merchant's 6-digit drop-off code. Up to 200 parcels can be received in one batch; each is checked on its own, so one wrong code does not stop the rest.

Mark the parcel "Received" in the hand-over and show your PIN; the Delivery Partner enters it in their app. For a Merchant drop-off press "Check and show PIN" and the Merchant enters it. Receipt is recorded only when the server accepts that PIN.

Mark each parcel as it is: Received for what is there, Missing for what is not, Wrong parcel for what does not belong, Damaged for what is damaged. Missing, Damaged and Wrong parcel never become your responsibility; each one is sent to Funamu Operations, who decide. You see them under exceptions in the Company workspace.

Mark each parcel as it is: Received for what is there, Missing for what is not, Wrong parcel for what does not belong, Damaged for what is damaged. Missing, Damaged and Wrong parcel never become your responsibility; each one is sent to Funamu Operations, who decide. You see them under exceptions in the Company workspace.

Do not accept it. A parcel that is not on your list or whose code the app does not accept is not expected at your PUDO. In a hand-over mark it "Wrong parcel"; it stays with the person who brought it and Funamu Operations are told.

Mark it "Damaged" in the hand-over instead of "Received". It stays the responsibility of the person who brought it, and Funamu Operations are told and decide. If you find damage after receiving, press "Report damaged" on the parcel.

Mark each parcel as it is: Received for what is there, Missing for what is not, Wrong parcel for what does not belong, Damaged for what is damaged. Missing, Damaged and Wrong parcel never become your responsibility; each one is sent to Funamu Operations, who decide. You see them under exceptions in the Company workspace.

On the PUDO screen each outbound parcel shows where it goes next. Use the buttons on the parcel: "sorted" when you have put it with the others for that destination, "held" to keep it back, "dispatched" when it leaves. Then put parcels for the same PUDO into one bag.

Each outbound parcel on the PUDO screen shows its next stop. For a parcel going to another city that is the destination PUDO, by name.

Yes. Funamu sets the route of every parcel when the order is placed: which PUDO it starts from, which PUDO it goes to and how it reaches the customer. The parcel's next stop is shown on your screen; you do not choose it.

Do not send it anywhere. Keep it, press "held" on the parcel if it is listed, and message Funamu Support in Chat with the tracking number. A parcel that is not on your list is not yours to move.

A parcel that arrived at a PUDO it was not planned for. In a hand-over, mark it "Wrong parcel" and do not receive it. If you already hold it, use "Report a tracking problem" on the parcel and message Funamu Support in Chat. Funamu Operations decide the new route; you never redirect a parcel yourself.

A parcel that arrived at a PUDO it was not planned for. In a hand-over, mark it "Wrong parcel" and do not receive it. If you already hold it, use "Report a tracking problem" on the parcel and message Funamu Support in Chat. Funamu Operations decide the new route; you never redirect a parcel yourself.

Parcels are grouped by their next stop: the destination PUDO for parcels going to another city, or the Delivery Partner assigned to take them. The app has no separate sorting by route.

Parcels are grouped by their next stop: the destination PUDO for parcels going to another city, or the Delivery Partner assigned to take them. The app has no separate sorting by route.

Parcels are grouped by their next stop: the destination PUDO for parcels going to another city, or the Delivery Partner assigned to take them. The app has no separate sorting by route.

Putting the parcels that leave your PUDO for the same PUDO into one sealed bag, so they travel and are handed over as one. Each parcel keeps its own tracking number and its own record.

Yes. Putting the parcels that leave your PUDO for the same PUDO into one sealed bag, so they travel and are handed over as one. Each parcel keeps its own tracking number and its own record.

The bag has a manifest code and a seal code. Each parcel inside keeps its own tracking, so the customer sees their own parcel move when the bag is released and received.

Open the PUDO > Bags, open a new bag for the destination PUDO, and add parcels by scanning them with the camera or entering their code. Only parcels waiting to leave your PUDO for that destination can be added.

The bag's manifest lists every parcel in it with the count and the total weight. Check the parcels against it before sealing; you can download the manifest as a PDF.

The manifest is made by the app from the parcels you add to the bag. Download it as a PDF from the bag.

Before sealing, remove the parcel from the bag and press "Report missing" on it. After the bag is sealed nothing can be changed: the receiving PUDO records it as missing when the bag is opened, and Funamu Operations investigate.

Before sealing, remove it from the bag and press "Report damaged". Funamu Operations decide whether it travels.

The receiving PUDO receives the bag with its seal code. Each parcel in it is then checked in on its own and appears in that PUDO's list, ready to be stored, handed to a Delivery Partner or collected.

Opening a bag at the PUDO it was sent to, so each parcel goes on by itself. The receiving PUDO receives the bag with its seal code. Each parcel in it is then checked in on its own and appears in that PUDO's list, ready to be stored, handed to a Delivery Partner or collected.

When the bag is received at the destination PUDO. Receiving the bag with the right seal code checks in every parcel in it.

Open the PUDO > Bags, find the arriving bag, and enter or scan the seal code on the bag. If the seal matches, the app shows your PIN ("Check seal and show PIN"); read it to the driver, who enters it in their app, and then each parcel in the bag is checked in. If it does not match, the app refuses the bag, marks it "seal rejected" and tells Funamu Operations.

After the bag is received, check each parcel against the bag's manifest. Report any that is not there with "Report missing" and any that is damaged with "Report damaged".

You do not. Yes. Funamu sets the route of every parcel when the order is placed: which PUDO it starts from, which PUDO it goes to and how it reaches the customer. The parcel's next stop is shown on your screen; you do not choose it.

Receiving the bag with its seal code is the record. Nothing else is entered.

Press "Report missing" on that parcel. Funamu Operations investigate from the bag's manifest and the seal checks at each hand-over.

Keep it aside, do not send it on, and message Funamu Support in Chat with its tracking number. Funamu Operations decide its route.

Keep parcels in a locked, dry place that only your staff can reach, off the floor and away from the counter. Give each parcel a bin (a shelf or box code) when you receive it, so anyone can find it.

Search the tracking number or order number in "Parcels here" or in the Orders tab: the parcel shows its bin and status. If it is not in that bin, check the bins near it and the outbound shelf, then report it.

Yes. Enter a bin code when you receive the parcel, or open "Stored parcels" and use "Move to another bin". The bin is shown wherever the parcel is listed.

"Stored parcels" shows how long each parcel has waited. A parcel waiting for its customer has 7 free days, then it goes back to the Merchant. There are no storage fees.

When the parcels stored at your PUDO plus those already on their way reach the capacity you gave, customers are no longer offered your PUDO as a PUDO, and Delivery Partners cannot propose it for a reroute, until parcels leave. Parcels already on their way still arrive. If you gave no capacity, Funamu never treats the PUDO as full. You can also press "Closed" at any time.

The PUDO screen lists "Delayed or overdue here": parcels whose next step is past its expected time, with the reason when one was recorded. "Stored parcels" shows how long every parcel has waited.

The PUDO screen shows "Inbound" (on the way), "Held here" and "Outbound" (waiting to leave). The Orders tab lists the parcels that need your next action.

After the 7 free days the parcel is expired for collection and sent back to the Merchant at once: it appears in your PUDO work list, and you hand it to the Delivery Partner assigned to the return. The customer can no longer collect it. The customer is refunded the price of the item minus the refund transaction cost; there is no storage fee. Your PUDO keeps its Handling Fee for the handling it did. A parcel that could not be delivered is decided by Funamu Operations: another attempt, collection at a PUDO, or return to the Merchant.

The list of parcels in one sealed bag travelling from one PUDO to another: the manifest code, each parcel, the count and the total weight.

Open the PUDO > Bags, open a new bag for the destination PUDO, and add parcels by scanning them with the camera or entering their code. Only parcels waiting to leave your PUDO for that destination can be added. The manifest is made by the app from the parcels you add to the bag. Download it as a PDF from the bag.

Open the PUDO > Bags, find the arriving bag, and enter or scan the seal code on the bag. If the seal matches, the app shows your PIN ("Check seal and show PIN"); read it to the driver, who enters it in their app, and then each parcel in the bag is checked in. If it does not match, the app refuses the bag, marks it "seal rejected" and tells Funamu Operations.

The bag's manifest lists every parcel in it with the count and the total weight. Check the parcels against it before sealing; you can download the manifest as a PDF.

The manifest code, the PUDO it leaves and the PUDO it goes to, each parcel in the bag, the number of parcels and their total weight. No customer names or phone numbers.

Open the PUDO > Bags, open a new bag for the destination PUDO, and add parcels by scanning them with the camera or entering their code. Only parcels waiting to leave your PUDO for that destination can be added.

While the bag is open, remove the parcel from the bag. While the bag is open you can add and remove parcels. After it is sealed it cannot be changed.

While the bag is open you can add and remove parcels. After it is sealed it cannot be changed.

When the bag is complete, put on the seal, enter or scan the seal code and choose the driver, then press seal. A sealed bag is released to the driver by entering the same seal code; the driver confirms the pickup with it too.

Release the sealed bag to the driver by entering its seal code. The driver confirms the pickup with the same code.

Open the PUDO > Bags, find the arriving bag, and enter or scan the seal code on the bag. If the seal matches, the app shows your PIN ("Check seal and show PIN"); read it to the driver, who enters it in their app, and then each parcel in the bag is checked in. If it does not match, the app refuses the bag, marks it "seal rejected" and tells Funamu Operations.

If the seal does not match, the bag is refused and Funamu Operations are told. If the seal is right but a parcel is not inside, press "Report missing" on that parcel.

Parcels between cities go from the PUDO in the Merchant's city to the PUDO in the customer's city on scheduled departures that Funamu Operations set. The PUDO screen shows the bookings for each departure.

Receive the parcels, put those for the same destination PUDO into a bag, seal it, and release it to the driver before the departure time. Record the departure scan for each booked parcel under the inter-city bookings on the PUDO screen.

Receive the bag with its seal code, or receive the parcels in Hand-overs. That records the arrival, and the customer sees the parcel at your PUDO.

Funamu Operations book parcels on departures and assign the driver. You see the bookings on the PUDO screen; you do not choose the vehicle.

Release the sealed bag to the driver by entering the seal code, or hand over single parcels in Hand-overs. The driver confirms on their own phone.

Record the departure scan on the booking when the parcel is loaded. A parcel shows as in transit only after that scan.

Receive the bag with its seal code, or receive the parcels in Hand-overs. That records the arrival, and the customer sees the parcel at your PUDO.

Exactly one party is responsible for a parcel at any time. Responsibility moves only at a recorded step: the receiver's "Received" in a hand-over, a bag released or received with its seal code, a parcel received by its code, or the customer's PIN. Assigning a parcel or arriving with it does not move responsibility.

Open the PUDO: under "Missed dispatches and delays", record a late transport with the departure date, whether the departure or the arrival is late, and the expected lateness in minutes. Add a cause only if you know it. Estimates are updated and customers get a message when the delay is large.

The driver stays responsible for the parcels and tells Funamu. Record the late transport under "Missed dispatches and delays" if you know of it. Funamu Operations arrange another vehicle and update the estimates.

A bag whose seal does not match is refused and reported automatically. A parcel that is not in a bag with a correct seal is reported with "Report missing". Funamu Operations investigate from the seal checks at each hand-over.

Before accepting: mark it "Damaged" in the hand-over, so it does not become your responsibility. After accepting: press "Report damaged" on the parcel. Keep the parcel aside, do not repair or repack it, and Funamu Operations decide.

Record a late vehicle or a missed dispatch under "Missed dispatches and delays" on the PUDO screen. For missing or damaged parcels, mark them in the hand-over or on the parcel. For anything else, message Funamu Support in Chat.

Parcels do not pass directly between two PUDOs. They travel with a driver: you release the sealed bag (or hand over the parcels) to the driver, and the other PUDO receives them from the driver.

An admin, or a worker with the parcel work task at that PUDO, starts the hand-over. Only the receiver named in it can accept.

The app does it. Only a Delivery Partner signed in to their own account and assigned to those parcels can be chosen, and only they can accept. Never hand a parcel to someone who is not shown in the hand-over.

Nothing by hand. The hand-over records who gave, who received, each parcel, each decision (Received, Missing, Damaged, Wrong parcel) and the time.

The receiver confirms it: each parcel they mark Received, or the bag they accept with the right seal code.

Exactly one party is responsible for a parcel at any time. Responsibility moves only at a recorded step: the receiver's "Received" in a hand-over, a bag released or received with its seal code, a parcel received by its code, or the customer's PIN. Assigning a parcel or arriving with it does not move responsibility.

The parcel stays in your responsibility. The receiver's decision (Missing, Damaged or Wrong parcel) is recorded and Funamu Operations decide what happens next.

The receiver marks it Damaged and it stays the giver's responsibility. Funamu Operations decide.

The receiver marks it Missing and it stays the giver's responsibility. Funamu Operations investigate.

A hand-over that nobody has accepted yet can be cancelled by the person who started it. An accepted hand-over cannot be undone: the parcel is handed back with a new hand-over, or Funamu Operations correct the record.

You do not need a scanner, camera scanning, barcodes or QR codes. Find any parcel by typing the order number the customer sees in "Search by order number" (the last 3 or more characters are enough). Type a bag's seal number and a Merchant's 6-digit drop-off code.

The order number the customer sees (FM-2026-...), a bag's seal number, and the Merchant's 6-digit drop-off code. Parcel tracking numbers are shown too, for reference.

Type the code printed under the barcode instead. If the label cannot be read at all, do not guess: keep the parcel aside and message Funamu Support in Chat with the order number.

Yes. Every code can be typed in instead of scanned.

Do not accept it. A parcel that is not on your list or whose code the app does not accept is not expected at your PUDO. In a hand-over mark it "Wrong parcel"; it stays with the person who brought it and Funamu Operations are told.

Nothing is recorded twice. The second scan returns the first result.

You cannot delete or edit a scan. On the parcel choose "Report a tracking problem" and say what is wrong. Funamu Operations add a correction; the original record stays in the history.

The parcel shows its recorded steps: where it was received, by which PUDO, when it left and when it arrived. You see the steps of parcels that are or were at your PUDO. The full record with every person's name is held by Funamu Operations.

Search the tracking number or the order number in "Parcels here" or in the Orders tab. The parcel shows its status, its bin, where it came from and where it goes next.

Search the tracking number or the order number in "Parcels here" or in the Orders tab. The parcel shows its status, its bin, where it came from and where it goes next.

Search the tracking number or the order number in "Parcels here" or in the Orders tab. The parcel shows its status, its bin, where it came from and where it goes next.

Search the tracking number or the order number in "Parcels here" or in the Orders tab. The parcel shows its status, its bin, where it came from and where it goes next.

The parcel shows its recorded steps: where it was received, by which PUDO, when it left and when it arrived. You see the steps of parcels that are or were at your PUDO. The full record with every person's name is held by Funamu Operations.

The parcel shows its recorded steps: where it was received, by which PUDO, when it left and when it arrived. You see the steps of parcels that are or were at your PUDO. The full record with every person's name is held by Funamu Operations.

The PUDO screen lists "Delayed or overdue here": parcels whose next step is past its expected time, with the reason when one was recorded. "Stored parcels" shows how long every parcel has waited.

The PUDO screen lists "Delayed or overdue here": parcels whose next step is past its expected time, with the reason when one was recorded. "Stored parcels" shows how long every parcel has waited.

Look at the packaging before you accept: closed, not torn, not crushed, not wet, not leaking. You never open a parcel, except in a customer inspection the app allows.

Before accepting: mark it "Damaged" in the hand-over, so it does not become your responsibility. After accepting: press "Report damaged" on the parcel. Keep the parcel aside, do not repair or repack it, and Funamu Operations decide.

Before accepting: mark it "Damaged" in the hand-over, so it does not become your responsibility. After accepting: press "Report damaged" on the parcel. Keep the parcel aside, do not repair or repack it, and Funamu Operations decide.

Do not accept it: mark it "Damaged". If you already hold it, keep it away from other parcels, do not open it, press "Report damaged" and tell Funamu Support in Chat.

From a Merchant, refuse the drop-off with "Not closed" or "Damaged". From a Delivery Partner, mark it "Damaged" in the hand-over. You never repack a parcel.

Yes. In the hand-over, when you mark a parcel Damaged or Wrong parcel, press "Add photo" and add up to 3 photos before you confirm. Funamu Operations see them with your note. For damage you find after receiving, send photos to Funamu Support in Chat with the order number.

Condition is recorded by your decision: Received means it looked good, Damaged means it did not. After receiving, use "Report damaged" with a note.

Whoever was responsible for the parcel when the damage or loss happened, shown by the recorded hand-overs. If you marked it Damaged before accepting, it was not yours. If you received it as good and it is later damaged or missing at your PUDO, it is yours. Funamu Operations decide from the records.

Whoever was responsible for the parcel when the damage or loss happened, shown by the recorded hand-overs. If you marked it Damaged before accepting, it was not yours. If you received it as good and it is later damaged or missing at your PUDO, it is yours. Funamu Operations decide from the records.

Press "Report missing" on the parcel. Funamu Operations are told at once and investigate from the hand-over and scan records. Do not mark any other parcel in its place.

Press "Report missing" on the parcel. Funamu Operations are told at once and investigate from the hand-over and scan records. Do not mark any other parcel in its place.

Check its bin and the bins near it, the outbound shelf, open bags and today's hand-overs. Look at its recorded steps on the parcel. Then report it; Funamu Operations do the investigation.

The parcel shows its recorded steps: where it was received, by which PUDO, when it left and when it arrived. You see the steps of parcels that are or were at your PUDO. The full record with every person's name is held by Funamu Operations.

The parcel shows its recorded steps: where it was received, by which PUDO, when it left and when it arrived. You see the steps of parcels that are or were at your PUDO. The full record with every person's name is held by Funamu Operations.

Funamu Operations. They compare the hand-over records, the scans and what each party reports, and may ask your PUDO what its records show under "Funamu needs your input".

Funamu Operations open a case, check the records and decide who was responsible. The customer is refunded by Funamu when the parcel is lost. You may be asked for your account of it.

Funamu refunds the customer for a parcel that is lost or damaged. Funamu Operations then decide from the hand-over records who was responsible. The app takes nothing from your balance automatically; if Operations hold your PUDO responsible they tell you the reason, and you can ask for a review in Chat.

A parcel that arrived at a PUDO it was not planned for. In a hand-over, mark it "Wrong parcel" and do not receive it. If you already hold it, use "Report a tracking problem" on the parcel and message Funamu Support in Chat. Funamu Operations decide the new route; you never redirect a parcel yourself.

It is not on your inbound list, or its label names another PUDO or city than yours.

A parcel that arrived at a PUDO it was not planned for. In a hand-over, mark it "Wrong parcel" and do not receive it. If you already hold it, use "Report a tracking problem" on the parcel and message Funamu Support in Chat. Funamu Operations decide the new route; you never redirect a parcel yourself.

No. Funamu Operations only. They change a parcel's route with a reason, and the change is recorded with their name. The customer's estimate is updated when they do.

Funamu Operations only. They change a parcel's route with a reason, and the change is recorded with their name. The customer's estimate is updated when they do.

You report it ("Wrong parcel" in the hand-over, or "Report a tracking problem"); Funamu Operations record the correction.

Usually yes. The customer's estimate is worked out again when the route changes, and they see the new one next to the old one.

Funamu Operations decide from the records: who handed the parcel to whom, and where it was planned to go.

A parcel whose next recorded step is past the expected time for that step. Funamu works this out per step (waiting at the PUDO, travelling between PUDOs, out for delivery), not by one fixed number of hours.

The PUDO screen lists "Delayed or overdue here": parcels whose next step is past its expected time, with the reason when one was recorded. "Stored parcels" shows how long every parcel has waited.

Move the parcel on with a real scan as soon as you can. If a vehicle is late or a departure was missed, record it under "Missed dispatches and delays" with the reason.

Open the PUDO: under "Missed dispatches and delays", record a late transport with the departure date, whether the departure or the arrival is late, and the expected lateness in minutes. Add a cause only if you know it. Estimates are updated and customers get a message when the delay is large.

The customer sees the delay and the new estimate on their order, and gets a message when the delay is large. Funamu Operations see every open delay.

Yes, by Funamu Operations. A parcel that missed its departure is booked on the next one with space.

The customer sees that the parcel is late, the reason when one was recorded, and the new estimate next to the old one. The service they chose does not change.

A Delivery Partner waiting for a late parcel is not paid for waiting. Their delivery is shown as late; the fee does not change.

The customer asks for the return in their Funamu app. When it is approved, the return appears under "Returns" on your PUDO screen with its return reference (FMRET-...). The customer brings the parcel; you receive it there.

Match the return reference (FMRET-...) and the order number with the return on your screen, and follow the handling note on it (for example original packaging required). Look at the outside only: never open a return to inspect it, the Merchant does that.

Under "Returns" on the PUDO screen, open the return and receive it. Only an approved return listed there can be received.

Match the return reference (FMRET-...) and the order number with the return on your screen, and follow the handling note on it (for example original packaging required). Look at the outside only: never open a return to inspect it, the Merchant does that.

Follow the handling note on the return (for example photos of the packed item). Anything else you saw, tell Funamu Support in Chat with the return reference.

Give it a bin like any parcel and keep it apart from parcels waiting for customers, until the Delivery Partner assigned to the return collects it.

Under "Returns", release the parcel to the Delivery Partner assigned to that return. At the Merchant's end the Merchant confirms receipt with their return PIN.

Do not receive it. Only a parcel that matches an approved return on your screen can be received. Ask the customer to check the return in their app.

Receive it only as the handling note allows and tell Funamu Support in Chat what you saw, with photos. The Merchant inspects the item and Funamu decides the refund; you never decide it at the counter.

Like any parcel, in the other direction: received from the Delivery Partner carrying it, stored, and released to the next Delivery Partner or bagged for the Merchant's city. "Returns" on the PUDO screen shows each one and its next step.

Under "Returns", receive the return from the Delivery Partner carrying it. For a parcel not collected by its customer, receive it in your PUDO work list.

By next stop, like any outbound parcel, and kept apart from parcels waiting for customers.

Back to the Merchant who sold the item. Funamu sets the route and assigns the Delivery Partner; between cities it travels through the PUDOs like any parcel.

Under "Returns", release the parcel to the Delivery Partner assigned to that return. At the Merchant's end the Merchant confirms receipt with their return PIN. When the Merchant collects from your PUDO, enter the Merchant's return PIN to confirm.

There is no separate return manifest. A return travelling to another city goes in a bag like any parcel, with the bag's manifest.

Each return has its own reference (FMRET-...) linked to the original order. "Returns" on the PUDO screen shows where each one is and its next step.

A parcel travelling back to the Merchant: a customer return, a failed delivery sent back, or a parcel not collected at a PUDO in time.

Funamu builds the return route and assigns a Delivery Partner to each part of it. The return appears in your list when it is your PUDO's turn.

Back to the Merchant who sold the item. Funamu sets the route and assigns the Delivery Partner; between cities it travels through the PUDOs like any parcel.

The one Funamu shows on the return. A customer return is brought to the PUDO named in the customer's app; you can receive only returns listed on your screen.

Each return has its own reference (FMRET-...) linked to the original order. "Returns" on the PUDO screen shows where each one is and its next step.

Under "Returns", release the parcel to the Delivery Partner assigned to that return. At the Merchant's end the Merchant confirms receipt with their return PIN.

Your part is complete when the next party accepts the parcel: the Delivery Partner you release it to, or the Merchant who gives their return PIN at your PUDO.

If the Merchant cannot be reached or refuses the return, the parcel stays with the party holding it and Funamu Operations decide. You keep it safe until they tell you the next step.

A PUDO earns its handling fee on a returning parcel it receives, at the rate Funamu Operations set, like any parcel. For a parcel a customer did not collect, your PUDO still earns its PUDO collection charge. Who pays for a return (customer, Merchant or Funamu) is decided by Funamu's return rules, never at your counter.

Open the location > Counter, search the order number in "Search by order number" (or find the parcel under "Waiting for the customer"), press "Verify pickup" and type the customer's 4-digit PIN. Hand the parcel over only after the app confirms it. For several orders of one customer, verify each order with its own PIN.

The 4-digit order PIN is the proof. Funamu does not ask you to check an identity card, take a signature or take a photo. Whoever gives the right PIN for that order receives the parcel.

The 4-digit order PIN is the proof. Funamu does not ask you to check an identity card, take a signature or take a photo. Whoever gives the right PIN for that order receives the parcel.

Do not hand over the parcel. Ask the customer to open the order in their Funamu app, where the PIN is shown. After 5 wrong PINs in a row the order is blocked and Funamu Operations step in. If the customer cannot get the PIN, they ask Funamu Support in their app; you never release on a name, a phone number or an ID alone.

You are not shown the customer's details to compare. If the PIN is wrong, the app refuses. Do not hand over the parcel. Ask the customer to open the order in their Funamu app, where the PIN is shown. After 5 wrong PINs in a row the order is blocked and Funamu Operations step in. If the customer cannot get the PIN, they ask Funamu Support in their app; you never release on a name, a phone number or an ID alone.

Yes. The customer gives the order PIN to the person they send. Anyone who gives the right PIN for that order may collect; you do not need to know who they are.

Do not argue or decide at the counter, and never give a refund. Ask the customer to report the problem on the order in their Funamu app. If Funamu needs your account of it, it appears under "Funamu needs your input" on the PUDO screen.

Open the Chat tab and message Funamu Support. Give the order number or tracking number and what happened, and send photos if they help. Funamu replies within 24 hours. If you are in danger, call 999 or 112 first.

Only what the hand-over needs: the parcel's tracking number, the order number, where it came from, where it goes and its status, and for a gift who receives it. Never the customer's phone number, address, payment or other orders.

Yes, for an order between cities whose route starts at your PUDO. It appears under "Merchant drop-offs" on the PUDO screen. The Merchant shows the 6-digit drop-off code of the order; enter it (or pick the drop-off from the list), check the parcel and press "Check and show PIN"; the Merchant enters your PIN in their app. You can also refuse the parcel with a reason.

Check the tracking number and order number on the label against the list on your screen, count the parcels, and look at the packaging: closed, not torn, not wet, not leaking. Receive only what matches.

Do not receive it. Mark it "Wrong parcel" in the hand-over, or refuse the drop-off with "Wrong label". Funamu Operations and the Merchant are told.

Do not accept it. A parcel that is not on your list or whose code the app does not accept is not expected at your PUDO. In a hand-over mark it "Wrong parcel"; it stays with the person who brought it and Funamu Operations are told.

Use the parcel's chat in the Chat tab. Phone numbers are not shown, and messages that try to move a deal off Funamu are blocked.

The Merchant's merchant name on a drop-off or a return, and nothing about their prices, sales or earnings.

A Merchant sees the tracking of their own orders in the Merchant app, including "At PUDO" with your PUDO's name. They do not see your other parcels, your stock or your staff.

Refuse the parcel with the reason, or mark it Damaged or Wrong parcel in the hand-over. Funamu Operations and the Merchant are told. For anything else, message Funamu Support in Chat with the order number.

No. Funamu has no cash on delivery: every order is paid in the app before it travels. A PUDO never takes money from a customer, a Merchant or a Delivery Partner for an order.

No. Funamu has no cash on delivery: every order is paid in the app before it travels. A PUDO never takes money from a customer, a Merchant or a Delivery Partner for an order.

No parcel does. No. Funamu has no cash on delivery: every order is paid in the app before it travels. A PUDO never takes money from a customer, a Merchant or a Delivery Partner for an order.

None. No. Funamu has no cash on delivery: every order is paid in the app before it travels. A PUDO never takes money from a customer, a Merchant or a Delivery Partner for an order.

There is no cash to handle. No. Funamu has no cash on delivery: every order is paid in the app before it travels. A PUDO never takes money from a customer, a Merchant or a Delivery Partner for an order.

There is no cash to handle. No. Funamu has no cash on delivery: every order is paid in the app before it travels. A PUDO never takes money from a customer, a Merchant or a Delivery Partner for an order.

The customer pays in their Funamu app, not at your counter. If they say the amount was wrong, they report it on the order in their app.

There is no cash to handle. No. Funamu has no cash on delivery: every order is paid in the app before it travels. A PUDO never takes money from a customer, a Merchant or a Delivery Partner for an order.

There is no cash to handle. No. Funamu has no cash on delivery: every order is paid in the app before it travels. A PUDO never takes money from a customer, a Merchant or a Delivery Partner for an order. If someone at your PUDO took money from a customer, tell Funamu Support in Chat.

There is no cash to handle. No. Funamu has no cash on delivery: every order is paid in the app before it travels. A PUDO never takes money from a customer, a Merchant or a Delivery Partner for an order.

A PUDO earns one kind of fee: the Handling Fee (report 0224). The City Manager sets two schedules per city - one for PUDOs registered as intercity, one for every other PUDO - in bands of parcel weight, volumetric weight and item value: the fee is the higher of the two weight-band fees plus the item-value band fee of that merchant parcel. It is part of the customer's one delivery total. Funamu keeps its handling commission (20%) and your PUDO keeps the rest. There is no collection charge and no storage fee. It is locked on the order when the customer pays and credited to your balance when the parcel is settled.

From the City Manager's handling-fee bands: the higher of the actual-weight and volumetric-weight band fees, plus the item-value band fee, of each merchant parcel - from the intercity schedule if your PUDO is registered as intercity, otherwise the other-PUDO schedule. The PUDO screen > Earnings shows every amount credited.

From the City Manager's handling-fee bands: the higher of the actual-weight and volumetric-weight band fees, plus the item-value band fee, of each merchant parcel - from the intercity schedule if your PUDO is registered as intercity, otherwise the other-PUDO schedule. The PUDO screen > Earnings shows every amount credited.

Yes. The Handling Fee is per merchant parcel your PUDO handles.

Per merchant parcel handled (the Handling Fee). Nothing is paid per scan or per hand-over, and there is no separate collection charge.

No. There are no storage fees (report 0224). A customer has 7 free days to collect; after that the parcel goes back to the merchant.

Not for the hand-over itself. You earn the handling fee when you receive the parcel; handing it on is part of the same work.

A returning parcel you receive earns the handling fee like any parcel. For a parcel a customer did not collect, your PUDO keeps its Handling Fee when the return is completed.

The customer's delivery total for an order between cities includes a handling fee for the PUDO at each end, at the rates Funamu Operations set. Each PUDO is credited its own fee when it receives the parcel.

Open the PUDO > Earnings: the balance not yet paid out and each amount credited, newest first. Only an admin sees earnings. A company admin sees every PUDO in the Company workspace.

Message Funamu Support in Chat with the order number or the payout and what you think is wrong. Funamu Operations check the records once and tell you the result.

Yes. Funamu keeps a handling commission: a percentage of the PUDO fees, set by Funamu Operations as a rate and locked on each order when it is placed. It is taken when the fee is credited, so what you see credited is already net.

Yes. Funamu keeps a handling commission: a percentage of the PUDO fees, set by Funamu Operations as a rate and locked on each order when it is placed. It is taken when the fee is credited, so what you see credited is already net.

No. Since report 0224 a PUDO earns one kind of fee, the Handling Fee. The rate depends on whether the PUDO is registered as intercity.

When the fee is credited to your balance. Nothing is taken later from a payout, and Funamu pays the transfer cost.

The PUDO screen > Earnings lists each amount credited, already net of commission. For the breakdown of one parcel, ask Funamu Support in Chat.

The only deduction is Funamu's handling commission, taken when a fee is credited. If you see any other reduction of your balance, ask Funamu Support in Chat: Operations tell you the reason.

Yes. Message Funamu Support in Chat with the order number or the payout and what you think is wrong. Funamu Operations check the records once and tell you the result.

Yes. The City Manager sets the Handling Fee in bands of weight, volumetric weight and item value, per city, with separate schedules for intercity-registered PUDOs and other PUDOs.

Press "Request Payout" on the PUDO screen (or in the Company workspace). Enter the amount and check the Transaction Fee, the total taken from your balance and what you will receive. The minimum withdrawal is UGX 5,000 for every account. A withdrawal below UGX 500,000 has a UGX 999 Transaction Fee; UGX 500,000 or more is free. The fee is taken from your Funamu balance on top of the amount, so you receive the full amount you asked for (for UGX 100,000: UGX 100,999 leaves your balance and UGX 100,000 is sent). The Transaction Fee is not commission and never lowers what an order earned: your earnings show orders, your withdrawal history shows the fee. One withdrawal per account per Uganda day (midnight to midnight, Kampala time); a withdrawal that is still pending or processing uses the day, and only one that is confirmed failed (amount and fee back in your balance) lets you try again the same day. Nobody has to approve it, and Paytota's own charge for sending it is paid by Funamu.

Mobile money, to the payout account you added. One mobile money payout can be at most UGX 5,000,000. Bank payouts are not available yet: for a larger balance, message Funamu Support in Chat.

Funamu pays you into one payout account, an MTN or Airtel Mobile Money number, registered when you applied. To add or change it, open the PUDO > Payment & Payout Accounts, or More > Facility profile, enter the number, press "Send code to my email" and enter the code sent to your registered email address. The new account replaces the old one and Funamu emails you a notice. A company chooses one shared account or one per PUDO. Each change is recorded.

Funamu pays you into one payout account, an MTN or Airtel Mobile Money number, registered when you applied. To add or change it, open the PUDO > Payment & Payout Accounts, or More > Facility profile, enter the number, press "Send code to my email" and enter the code sent to your registered email address. The new account replaces the old one and Funamu emails you a notice. A company chooses one shared account or one per PUDO. Each change is recorded.

No. Each PUDO (or a company with one shared account) is paid into one payout account. Changing it replaces the old one.

When you request it. There is no weekly or monthly schedule. Mobile money usually arrives within minutes.

When you request it. There is no weekly or monthly schedule. Mobile money usually arrives within minutes.

The mobile money provider has not confirmed the transfer yet. Funamu checks it again by itself and Funamu Operations are alerted if it stays pending. Do not request again; the money is not lost.

Usual reasons: the balance is below the minimum, you already requested today, no payout account is set, the amount is above UGX 5,000,000, or the provider refused the number. A failed payout returns to your balance; correct the account and request again.

Check the payout's status under Request Payout and that the payout account is the right number. The mobile money provider has not confirmed the transfer yet. Funamu checks it again by itself and Funamu Operations are alerted if it stays pending. Do not request again; the money is not lost.

Yes. The PUDO screen > Request Payout lists your payouts with the amount, date and status.

Not yet. Earnings and payout records cannot be downloaded; they are listed on the PUDO screen under Earnings and Request Payout. A PUDO Company can download its report of hand-overs and parcels (Company workspace > Reports), and a bag's manifest downloads as a PDF.

Message Funamu Support in Chat with the order number or the payout and what you think is wrong. Funamu Operations check the records once and tell you the result.

Checking that the parcels physically at your PUDO are the ones the app says are there. Funamu keeps the count for you: every parcel is at exactly one place, shown by its last recorded step. Compare what is on your shelves with "Parcels here" and "Stored parcels". Anything on the list but not on the shelf is reported with "Report missing"; anything on the shelf but not on the list goes to Funamu Support in Chat.

Funamu keeps the count for you: every parcel is at exactly one place, shown by its last recorded step. Compare what is on your shelves with "Parcels here" and "Stored parcels". Anything on the list but not on the shelf is reported with "Report missing"; anything on the shelf but not on the list goes to Funamu Support in Chat.

Check the parcels in a bag against its manifest before sealing and after receiving. A parcel on the manifest that is not in the bag is reported with "Report missing".

There is no cash to handle. No. Funamu has no cash on delivery: every order is paid in the app before it travels. A PUDO never takes money from a customer, a Merchant or a Delivery Partner for an order.

Compare the parcels you received and released with the amounts under Earnings. A company admin has the counts under Company workspace > Reports.

Company workspace > Exceptions lists every parcel marked Missing, Damaged or Wrong parcel, open and resolved. Funamu AI can list them too.

You cannot edit records. Report the parcel (Missing, Damaged, or "Report a tracking problem"); Funamu Operations add a correction with their name and a reason, and the original record stays.

Funamu Operations only. A PUDO Partner cannot adjust a record.

Not automatically. Funamu refunds the customer for a parcel that is lost or damaged. Funamu Operations then decide from the hand-over records who was responsible. The app takes nothing from your balance automatically; if Operations hold your PUDO responsible they tell you the reason, and you can ask for a review in Chat.

Yes. An admin invites workers by the email of their Funamu account and chooses Admin or Worker, their tasks and their PUDOs: a single PUDO under More > Workers, a PUDO Company in the Company workspace > Workers. The person gets access only after they accept in the PUDO app with their own account.

Yes. An admin invites workers by the email of their Funamu account and chooses Admin or Worker, their tasks and their PUDOs: a single PUDO under More > Workers, a PUDO Company in the Company workspace > Workers. The person gets access only after they accept in the PUDO app with their own account.

Under Workers (More > Workers for a single PUDO, Company workspace > Workers for a company), revoke the worker. Their access stops on their next action and they are signed out. The records of what they did stay.

Yes. Two roles. An Admin runs everything: every PUDO, workers, earnings, payouts, identity verification, closing a PUDO and the profile. A Worker does only the tasks the admin gave, at the PUDOs the admin assigned. The two tasks are parcel work (hand-overs, intake, storage, customer collection) and opening or pausing the PUDO.

Two roles. An Admin runs everything: every PUDO, workers, earnings, payouts, identity verification, closing a PUDO and the profile. A Worker does only the tasks the admin gave, at the PUDOs the admin assigned. The two tasks are parcel work (hand-overs, intake, storage, customer collection) and opening or pausing the PUDO.

Yes. A worker with the parcel work task can do hand-overs, receive parcels, store them and release them to customers with the PIN, at the PUDOs assigned to them. With the second task they can also open or pause the PUDO. A worker never sees earnings, payouts or other workers.

Yes. A worker with the parcel work task can do hand-overs, receive parcels, store them and release them to customers with the PIN, at the PUDOs assigned to them. With the second task they can also open or pause the PUDO. A worker never sees earnings, payouts or other workers.

Yes, with the parcel work task: they open bags, add and remove parcels and seal them at their PUDOs.

A worker can check the shelves against the parcel lists and report a missing or damaged parcel. The exceptions list and reports are for admins.

No. Only an admin sees earnings, payouts and payout accounts.

No. Only an admin invites, changes and revokes workers. The last admin cannot be removed.

Two roles. An Admin runs everything: every PUDO, workers, earnings, payouts, identity verification, closing a PUDO and the profile. A Worker does only the tasks the admin gave, at the PUDOs the admin assigned. The two tasks are parcel work (hand-overs, intake, storage, customer collection) and opening or pausing the PUDO.

Funamu has no separate manager role. The person who runs a PUDO is an Admin: Everything at every PUDO of the company: parcel work, opening and pausing, earnings, payouts, payout accounts, the profile, and inviting, changing and removing workers.

A worker with the parcel work task can do hand-overs, receive parcels, store them and release them to customers with the PIN, at the PUDOs assigned to them. With the second task they can also open or pause the PUDO. A worker never sees earnings, payouts or other workers.

Everything at every PUDO of the company: parcel work, opening and pausing, earnings, payouts, payout accounts, the profile, and inviting, changing and removing workers.

Per worker, the admin chooses which of the two tasks they have and which PUDOs they work at. There are no other custom permissions.

By the server on every action: it reads your role, tasks and PUDOs from your account each time, whatever the screen shows. A PUDO you are not assigned to is answered as "not found".

Yes. The admin assigns a worker to one or several PUDOs of the company. An admin reaches all of them.

No. A person has one role and one set of tasks in a company; only the list of PUDOs differs.

Yes, as a PUDO Company. The Company workspace has an overview, every PUDO, hand-overs, parcels, workers, exceptions, reports, the company profile and settings.

Yes, as a PUDO Company. The Company workspace has an overview, every PUDO, hand-overs, parcels, workers, exceptions, reports, the company profile and settings.

Yes. The Company workspace > Overview and > Facilities show every PUDO of the company; open one to work in it.

Company workspace > Reports gives the counts for one PUDO or all of them, for the dates you choose. Choose each PUDO in turn to compare; there is no side-by-side view.

Yes. In Company workspace > Workers, change the PUDOs a worker is assigned to. It applies on their next action.

No. A parcel moves only along the route Funamu set for it. You cannot move parcels between your PUDOs on your own decision.

An admin changes each PUDO's capacity in its Facility profile. There is no bulk change.

Funamu Operations set a PUDO's hours, holidays and temporary closures, so tell Funamu Support in Chat which hours you keep or want to change. You cannot edit the hours yourself; you can pause the PUDO at once with "Closed" on the PUDO screen.

Keep parcels in a locked, dry place that customers cannot reach. Only your own staff handle them. Never open a parcel. Never hand one over without the app step: the PIN for a customer, an accepted hand-over for a Delivery Partner. Each person signs in with their own account.

Keep parcels in a locked, dry place that only your staff can reach, off the floor and away from the counter. Give each parcel a bin (a shelf or box code) when you receive it, so anyone can find it.

Only you and the workers of your PUDO. Delivery Partners, Merchants and customers wait at the counter.

Every recorded step names the account that did it and the time: receiving, binning, bagging, sealing, releasing, a hand-over decision and a collection. The app does not record who opened a store-room door.

For a parcel, record it on the parcel: Missing, Damaged or Wrong parcel in the hand-over, or "Report missing" / "Report damaged". For everything else (theft, a break-in, a person's behaviour, an accident), message Funamu Support in Chat with what happened, when, and who was there.

Make sure people are safe first and call the Police (999 or 112). Then press "Report missing" on each parcel and message Funamu Support in Chat with what happened and the police reference. Press "Closed" on the PUDO screen if you cannot work safely.

Make sure people are safe first and call the Police (999 or 112). Then press "Report missing" on each parcel and message Funamu Support in Chat with what happened and the police reference. Press "Closed" on the PUDO screen if you cannot work safely.

For a parcel, record it on the parcel: Missing, Damaged or Wrong parcel in the hand-over, or "Report missing" / "Report damaged". For everything else (theft, a break-in, a person's behaviour, an accident), message Funamu Support in Chat with what happened, when, and who was there.

Any parcel missing, damaged, wrong or opened; theft or a break-in; a threat or violence; someone asking for a parcel without the PIN; someone taking cash for an order; an accident at the PUDO; and anything that stops you working.

Before accepting: mark it "Damaged" in the hand-over, so it does not become your responsibility. After accepting: press "Report damaged" on the parcel. Keep the parcel aside, do not repair or repack it, and Funamu Operations decide.

Press "Report missing" on the parcel. Funamu Operations are told at once and investigate from the hand-over and scan records. Do not mark any other parcel in its place.

Make sure people are safe first and call the Police (999 or 112). Then press "Report missing" on each parcel and message Funamu Support in Chat with what happened and the police reference. Press "Closed" on the PUDO screen if you cannot work safely.

Make sure people are safe first and call the Police (999 or 112). Then press "Report missing" on each parcel and message Funamu Support in Chat with what happened and the police reference. Press "Closed" on the PUDO screen if you cannot work safely.

Open the Chat tab and message Funamu Support. Give the order number or tracking number and what happened, and send photos if they help. Funamu replies within 24 hours. A company admin can revoke the worker's access at once in Company workspace > Workers.

Open the Chat tab and message Funamu Support. Give the order number or tracking number and what happened, and send photos if they help. Funamu replies within 24 hours.

Open the Chat tab and message Funamu Support. Give the order number or tracking number and what happened, and send photos if they help. Funamu replies within 24 hours.

Parcel problems are listed under Exceptions in the Company workspace, open and resolved. For a report you sent to Support, the answer comes in the same chat.

Funamu Operations. They read the hand-over and scan records, may ask each party what happened, and decide.

People first. Get everyone out of danger and call 999 or 112. Do not risk yourself for parcels. When it is safe, press "Closed" on the PUDO screen and message Funamu Support in Chat. Funamu Operations record the closure, tell customers and move parcels to another route.

Press "Closed" on the PUDO screen at once, then message Funamu Support in Chat with the reason and when you expect to open. Operations record a temporary closure, so customers are told and estimates are updated.

People first. Get everyone out of danger and call 999 or 112. Do not risk yourself for parcels. When it is safe, press "Closed" on the PUDO screen and message Funamu Support in Chat. Funamu Operations record the closure, tell customers and move parcels to another route.

People first. Get everyone out of danger and call 999 or 112. Do not risk yourself for parcels. When it is safe, press "Closed" on the PUDO screen and message Funamu Support in Chat. Funamu Operations record the closure, tell customers and move parcels to another route.

People first. Get everyone out of danger and call 999 or 112. Do not risk yourself for parcels. When it is safe, press "Closed" on the PUDO screen and message Funamu Support in Chat. Funamu Operations record the closure, tell customers and move parcels to another route.

Lock the store if you can do it safely, and nothing more. Afterwards, check the shelves against "Parcels here" and report every parcel that is missing or damaged.

By Funamu Operations: they record the closure, restrict deliveries through the PUDO and change the route of parcels on their way. Customers see new estimates.

Message Funamu Support in the Chat tab as soon as it is safe, and press "Closed" on the PUDO screen.

Funamu does not calculate a score or a rate for a PUDO. The Company workspace > Reports counts, for the dates and PUDO you choose, the hand-overs by status, the parcel decisions (received, missing, damaged, wrong parcel), the parcels by status and the exceptions open and resolved.

Funamu does not calculate a score or a rate for a PUDO. The Company workspace > Reports counts, for the dates and PUDO you choose, the hand-overs by status, the parcel decisions (received, missing, damaged, wrong parcel), the parcels by status and the exceptions open and resolved.

Funamu does not calculate a score or a rate for a PUDO. The Company workspace > Reports counts, for the dates and PUDO you choose, the hand-overs by status, the parcel decisions (received, missing, damaged, wrong parcel), the parcels by status and the exceptions open and resolved.

Funamu does not calculate a score or a rate for a PUDO. The Company workspace > Reports counts, for the dates and PUDO you choose, the hand-overs by status, the parcel decisions (received, missing, damaged, wrong parcel), the parcels by status and the exceptions open and resolved.

Funamu does not calculate a score or a rate for a PUDO. The Company workspace > Reports counts, for the dates and PUDO you choose, the hand-overs by status, the parcel decisions (received, missing, damaged, wrong parcel), the parcels by status and the exceptions open and resolved.

Funamu does not calculate a score or a rate for a PUDO. The Company workspace > Reports counts, for the dates and PUDO you choose, the hand-overs by status, the parcel decisions (received, missing, damaged, wrong parcel), the parcels by status and the exceptions open and resolved.

Funamu does not calculate a score or a rate for a PUDO. The Company workspace > Reports counts, for the dates and PUDO you choose, the hand-overs by status, the parcel decisions (received, missing, damaged, wrong parcel), the parcels by status and the exceptions open and resolved.

Funamu does not show a processing time. "Stored parcels" shows how long each parcel has waited at your PUDO.

No. Parcels go to a PUDO because of where it is and whether it is open, not because of a score, and the fees are the same for every PUDO in a city. Funamu Operations can suspend a PUDO that loses or mishandles parcels.

No. Parcels go to a PUDO because of where it is and whether it is open, not because of a score, and the fees are the same for every PUDO in a city. Funamu Operations can suspend a PUDO that loses or mishandles parcels.

Funamu does not calculate a score or a rate for a PUDO. The Company workspace > Reports counts, for the dates and PUDO you choose, the hand-overs by status, the parcel decisions (received, missing, damaged, wrong parcel), the parcels by status and the exceptions open and resolved.

Funamu does not calculate a score or a rate for a PUDO. The Company workspace > Reports counts, for the dates and PUDO you choose, the hand-overs by status, the parcel decisions (received, missing, damaged, wrong parcel), the parcels by status and the exceptions open and resolved.

Funamu does not calculate a score or a rate for a PUDO. The Company workspace > Reports counts, for the dates and PUDO you choose, the hand-overs by status, the parcel decisions (received, missing, damaged, wrong parcel), the parcels by status and the exceptions open and resolved.

Funamu does not calculate a score or a rate for a PUDO. The Company workspace > Reports counts, for the dates and PUDO you choose, the hand-overs by status, the parcel decisions (received, missing, damaged, wrong parcel), the parcels by status and the exceptions open and resolved.

Funamu does not calculate a score or a rate for a PUDO. The Company workspace > Reports counts, for the dates and PUDO you choose, the hand-overs by status, the parcel decisions (received, missing, damaged, wrong parcel), the parcels by status and the exceptions open and resolved.

Funamu does not calculate a score or a rate for a PUDO. The Company workspace > Reports counts, for the dates and PUDO you choose, the hand-overs by status, the parcel decisions (received, missing, damaged, wrong parcel), the parcels by status and the exceptions open and resolved.

Funamu does not show a turnaround time. "Stored parcels" shows how long each parcel has waited, and "Delayed or overdue here" lists those past their expected time.

Funamu does not calculate a score or a rate for a PUDO. The Company workspace > Reports counts, for the dates and PUDO you choose, the hand-overs by status, the parcel decisions (received, missing, damaged, wrong parcel), the parcels by status and the exceptions open and resolved.

Funamu does not calculate this rate. "Delayed or overdue here" on the PUDO screen lists the parcels that are late now.

No. Parcels go to a PUDO because of where it is and whether it is open, not because of a score, and the fees are the same for every PUDO in a city. Funamu Operations can suspend a PUDO that loses or mishandles parcels.

No. Parcels go to a PUDO because of where it is and whether it is open, not because of a score, and the fees are the same for every PUDO in a city. Funamu Operations can suspend a PUDO that loses or mishandles parcels.

No. Funamu has no ratings or reviews for PUDOs. Customers rate products and Merchants.

No. Funamu has no ratings or reviews for PUDOs. Customers rate products and Merchants.

No. Funamu has no ratings or reviews for PUDOs. Customers rate products and Merchants.

No. Funamu has no ratings or reviews for PUDOs. Customers rate products and Merchants.

No. Funamu has no ratings or reviews for PUDOs. Customers rate products and Merchants.

There are no PUDO ratings to dispute. If a customer complains about your PUDO, Funamu may ask what your records show under "Funamu needs your input".

No. Funamu has no ratings or reviews for PUDOs. Customers rate products and Merchants. Parcels are not sent by rating.

Push notifications on your phone, each of which you can switch off in the Chat tab: new chat messages about parcels at your PUDOs; a parcel on its way to your PUDO and a hand-over waiting for you; and, for admins, a payout paid or failed. The lock screen never shows message text or customer details. A worker is notified only about the PUDOs assigned to them. Everything is also listed on the PUDO screen and in the Orders tab.

Push notifications on your phone, each of which you can switch off in the Chat tab: new chat messages about parcels at your PUDOs; a parcel on its way to your PUDO and a hand-over waiting for you; and, for admins, a payout paid or failed. The lock screen never shows message text or customer details. A worker is notified only about the PUDOs assigned to them. Everything is also listed on the PUDO screen and in the Orders tab.

When a Delivery Partner picks up a parcel that is coming to your PUDO, you get "Parcel on its way" on your phone. Inbound parcels are also listed under "Inbound" on the PUDO screen.

There is no push notification for this yet. Open the PUDO screen or the Orders tab: it is listed there. Parcels ready for collection are under "Parcels here".

When a Delivery Partner starts a hand-over at your PUDO, you get "Hand-over waiting" on your phone. Open the PUDO > Hand-overs to accept each parcel.

There is no push notification for this yet. Open the PUDO screen or the Orders tab: it is listed there. Requests from Funamu are under "Funamu needs your input", and Support replies arrive as chat messages, which do notify you.

Admins get "Payout sent" or "Payout failed" on their phone when the mobile money provider confirms. The payout's status is also under Request Payout.

Yes. In the Chat tab, switch each kind on or off for your own account: chat messages, parcels and hand-overs, and payouts.

Check that notifications are allowed for the PUDO app in your phone's settings, that message notifications are on in the app, and that you are signed in. A worker is notified only about the PUDOs assigned to them.

The PUDO app has five tabs: Home (your PUDO and all its parcel work), Funamu AI, Orders (the parcels that need action), Chat (parcel chats and Funamu Support) and More (Facility profile, Company workspace, Help Center, Password & security).

Open the PUDO: "Inbound" lists parcels on their way to you. The Orders tab shows them across all your PUDOs.

You do not need a scanner, camera scanning, barcodes or QR codes. Find any parcel by typing the order number the customer sees in "Search by order number" (the last 3 or more characters are enough). Type a bag's seal number and a Merchant's 6-digit drop-off code.

Open the location > Counter > Hand-overs. The Delivery Partner starts the hand-over in their app; you check each parcel against the list and mark it Received, or Missing, Damaged or Wrong parcel, then show your 4-digit PIN and read it to them. They enter it in their app, and only then do the parcels you marked Received become yours. Searching the order number only finds a parcel; it never takes a parcel in. No scanner is needed.

Open the location > Counter, search the order number in "Search by order number" (or find the parcel under "Waiting for the customer"), press "Verify pickup" and type the customer's 4-digit PIN. Hand the parcel over only after the app confirms it. For several orders of one customer, verify each order with its own PIN. To a Delivery Partner: Open the PUDO > Hand-overs and start a hand-over to the Delivery Partner. The app lists only the parcels waiting to leave that are assigned to that Delivery Partner. They accept each parcel on their own phone; the parcel leaves your responsibility only when they accept it.

Open the PUDO > Bags. The manifest is made by the app from the parcels you add to the bag. Download it as a PDF from the bag.

Receive the parcels, put those for the same destination PUDO into a bag, seal it, and release it to the driver before the departure time. Record the departure scan for each booked parcel under the inter-city bookings on the PUDO screen.

For a parcel, record it on the parcel: Missing, Damaged or Wrong parcel in the hand-over, or "Report missing" / "Report damaged". For everything else (theft, a break-in, a person's behaviour, an accident), message Funamu Support in Chat with what happened, when, and who was there.

The PUDO screen shows it: the capacity you gave, how many parcels are stored, how many are on their way and how many places are free. Change the capacity in More > Facility profile.

Open the PUDO > Earnings: the balance not yet paid out and each amount credited, newest first. Only an admin sees earnings. A company admin sees every PUDO in the Company workspace.

Yes. The PUDO screen > Request Payout lists your payouts with the amount, date and status.

Yes. An admin invites workers by the email of their Funamu account and chooses Admin or Worker, their tasks and their PUDOs: a single PUDO under More > Workers, a PUDO Company in the Company workspace > Workers. The person gets access only after they accept in the PUDO app with their own account.

More > Facility profile: name, location, capacity, contacts and payout accounts. Open or pause the PUDO with "Open" and "Closed" on the PUDO screen. Hours are set by Funamu Operations.

The app keeps working without internet for two things: receiving a parcel by its code and a customer collection with the PIN. Each is saved on the phone, shown as waiting, and sent when the connection returns; the server then checks it. Hand-overs with a Delivery Partner, bags and seals, payouts and profile changes need a connection.

Yes, to receive a parcel by its code. The app keeps working without internet for two things: receiving a parcel by its code and a customer collection with the PIN. Each is saved on the phone, shown as waiting, and sent when the connection returns; the server then checks it. Hand-overs with a Delivery Partner, bags and seals, payouts and profile changes need a connection.

No. Every parcel is received with a PIN hand-over, and that needs a connection on both phones. Scans made offline are saved and checked later, but they only find parcels; they never receive them.

You can enter the order and the PIN offline, but the PIN is checked only by the server. The collection shows as waiting for the server's check. Best practice: hand the parcel over only after the app shows it confirmed.

No. Bags, seals and manifests need a connection, because the seal is checked by the server at every hand-over.

As soon as the phone is online again, in the order they were made. The server decides each one as if it had just arrived: a parcel already received is not received twice, and a wrong PIN is refused.

The item stays marked as waiting and the app tries again. If the server refuses it (wrong code, wrong PIN, parcel no longer expected), you see the reason and nothing was changed. If it keeps failing, message Funamu Support in Chat.

Get a connection (mobile data or Wi-Fi) and keep the app open; waiting items are sent by themselves. Do not enter the same parcel again on another phone. The item stays marked as waiting and the app tries again. If the server refuses it (wrong code, wrong PIN, parcel no longer expected), you see the reason and nothing was changed. If it keeps failing, message Funamu Support in Chat.

Type the code printed under the barcode instead. If the label cannot be read at all, do not guess: keep the parcel aside and message Funamu Support in Chat with the order number.

Type the code printed under the barcode instead. If the label cannot be read at all, do not guess: keep the parcel aside and message Funamu Support in Chat with the order number.

Yes. Every code can be typed in instead of scanned.

Type the code instead. Check that the PUDO app may use the camera in your phone's settings, clean the lens and use good light.

Yes. In Bags, "Scan parcel with camera" and "Scan seal with camera" use the phone's camera. A separate barcode scanner that types into the field also works.

Nothing is recorded twice. The second scan returns the first result.

You cannot delete or edit a scan. On the parcel choose "Report a tracking problem" and say what is wrong. Funamu Operations add a correction; the original record stays in the history.

No. Funamu has no API or system integration for PUDO Partners. All work is done in the PUDO app, on a phone or in a web browser.

No. Funamu has no API or system integration for PUDO Partners. All work is done in the PUDO app, on a phone or in a web browser.

No. Funamu has no API or system integration for PUDO Partners. All work is done in the PUDO app, on a phone or in a web browser.

No. Funamu has no API or system integration for PUDO Partners. All work is done in the PUDO app, on a phone or in a web browser.

No. Funamu has no API or system integration for PUDO Partners. All work is done in the PUDO app, on a phone or in a web browser.

No. Funamu has no API or system integration for PUDO Partners. All work is done in the PUDO app, on a phone or in a web browser.

No. Funamu has no API or system integration for PUDO Partners. All work is done in the PUDO app, on a phone or in a web browser. A bag's manifest can be downloaded as a PDF in the app.

No. Funamu has no API or system integration for PUDO Partners. All work is done in the PUDO app, on a phone or in a web browser.

No. Funamu has no API or system integration for PUDO Partners. All work is done in the PUDO app, on a phone or in a web browser.

No. Funamu has no API or system integration for PUDO Partners. All work is done in the PUDO app, on a phone or in a web browser.

No. Funamu has no API or system integration for PUDO Partners. All work is done in the PUDO app, on a phone or in a web browser.

No. Funamu has no API or system integration for PUDO Partners. All work is done in the PUDO app, on a phone or in a web browser. In the app, what you can do depends on your role, tasks and PUDOs.

No. Funamu has no API or system integration for PUDO Partners. All work is done in the PUDO app, on a phone or in a web browser. Every action in the app is recorded with the account, the PUDO and the time.

No. Funamu has no API or system integration for PUDO Partners. All work is done in the PUDO app, on a phone or in a web browser. In the app, a failed action shows the reason and changes nothing.

The parcels at your PUDOs, their recorded steps while they are or were with you, your hand-overs, your exceptions, your earnings and payouts, and in a company the workers and reports. Nothing of other PUDO Partners.

The parcel shows its recorded steps: where it was received, by which PUDO, when it left and when it arrived. You see the steps of parcels that are or were at your PUDO. The full record with every person's name is held by Funamu Operations.

Open the PUDO > Bags: bags are listed with their status and manifest.

Company workspace > Hand-overs, Parcels and Reports show the activity of each PUDO for the dates you choose. A single PUDO sees its lists on the PUDO screen and collections under pickup history.

Company workspace > Exceptions shows every parcel problem, open and resolved, with the decision.

Open the PUDO > Earnings: the balance not yet paid out and each amount credited, newest first. Only an admin sees earnings. A company admin sees every PUDO in the Company workspace.

A PUDO Company admin can: Company workspace > Reports, choose the PUDO and the dates, then "Download as a file (CSV)". It holds the counts of hand-overs, parcel decisions, parcels by PUDO and exceptions. A bag's manifest downloads as a PDF. Earnings and payouts cannot be downloaded yet.

A PUDO Company admin can: Company workspace > Reports, choose the PUDO and the dates, then "Download as a file (CSV)". It holds the counts of hand-overs, parcel decisions, parcels by PUDO and exceptions. A bag's manifest downloads as a PDF. Earnings and payouts cannot be downloaded yet.

Company workspace > Reports: choose a PUDO or all, and the dates. It counts hand-overs, parcel decisions, parcels by status and exceptions.

Not as a report. Earnings lists every amount credited and Request Payout lists every payout.

Company workspace > Exceptions is the list; Reports gives the counts of missing, damaged and wrong parcels for the dates you choose.

Your Funamu account (name, email, optional phone), the PUDO's name, address, map location, kind of place, capacity and contacts, payout accounts, company details and documents, photos of your identity document and face, and a record of what each account did in the app.

To approve the PUDO, send parcels to the right place, show customers where to collect, pay you, and be able to show who was responsible for a parcel at each moment.

Only what the hand-over needs: the parcel's tracking number, the order number, where it came from, where it goes and its status, and for a gift who receives it. Never the customer's phone number, address, payment or other orders.

The Merchant's merchant name on a drop-off or a return, and nothing about their prices, sales or earnings.

About your PUDO: its name and location, so they can come to it, and the parcels in a hand-over with them. Not your earnings, your workers or your other parcels.

No. Another PUDO Partner sees nothing of your account, parcels, workers or money. A PUDO that sends you a bag sees only your PUDO's name as the destination.

Each account sees only its own PUDOs; the server checks this on every request. Customer phone numbers, addresses and payments are never shown to a PUDO. Records cannot be edited or deleted, only corrected by Funamu Operations with a reason.

Each account sees only its own PUDOs; the server checks this on every request. Customer phone numbers, addresses and payments are never shown to a PUDO. Records cannot be edited or deleted, only corrected by Funamu Operations with a reason.

Parcel and money records are kept as the law requires: money records 5 years, chats 2 years.

Yes. Message Funamu Support in Chat. You can see and correct most of it yourself under More > Facility profile. Records Funamu must keep by law (parcels, money) are not deleted on request.

Yes. Message Funamu Support in Chat. You can see and correct most of it yourself under More > Facility profile. Records Funamu must keep by law (parcels, money) are not deleted on request.

Message Funamu Support in Chat. You can see and correct most of it yourself under More > Facility profile. Records Funamu must keep by law (parcels, money) are not deleted on request.

You sign in with your Funamu account: email and password. More > Password & security lets you change the password, turn on two-step verification and see the devices that are signed in.

You stay signed in until you sign out yourself. Funamu signs a device out only if the app was not used on it for 365 days, or for your safety when your password is changed or reset or you choose to sign out other devices.

Yes, with the same Funamu account, where Funamu has turned it on: press "Continue with Google" on the sign-in screen. Google only proves who you are; it never approves an application or gives partner access. Link Google first under Password & security if your account was created with email and password.

Each worker uses their own Funamu account with their own password. Give each worker only the tasks and PUDOs they need, and revoke anyone who leaves.

No. Each person uses their own Funamu account, so every action carries the right name. In a company, invite each worker; never give out your password.

Change the password at once in More > Password & security and remove any device you do not know under "Your devices". Then tell Funamu Support in Chat, so Operations can check what was done from the account.

Under Workers (More > Workers for a single PUDO, Company workspace > Workers for a company), revoke the worker. Their access stops on their next action and they are signed out. The records of what they did stay.

Under Workers (More > Workers for a single PUDO, Company workspace > Workers for a company), revoke the worker. Their access stops on their next action and they are signed out. The records of what they did stay.

Each account sees only its own PUDOs; the server checks this on every request. Customer phone numbers, addresses and payments are never shown to a PUDO. Records cannot be edited or deleted, only corrected by Funamu Operations with a reason.

Only an admin sees earnings and payouts. Money records are written once and never edited; a payout goes only to the payout account on record, and each change of that account is recorded.

No. Funamu has no API or system integration for PUDO Partners. All work is done in the PUDO app, on a phone or in a web browser. There are no API credentials to protect.

Open the Chat tab and message Funamu Support. Give the order number or tracking number and what happened, and send photos if they help. Funamu replies within 24 hours.

Funamu Operations suspend a PUDO Partner, with a reason, when details are wrong, parcels are lost or mishandled, or Funamu's rules are broken. Ask Funamu Support in Chat for the reason on your case.

Funamu Operations suspend a PUDO Partner, with a reason, when details are wrong, parcels are lost or mishandled, or Funamu's rules are broken. Ask Funamu Support in Chat for the reason on your case.

A suspended PUDO receives no new parcels and you cannot switch it to Open. Your records stay visible. Funamu Operations decide what happens to parcels already there: usually they are collected by a Delivery Partner or by their customers.

Yes. Your records stay visible in the app.

Yes, you can see them. Whether a payout is released during a suspension is decided by Funamu Operations: ask Funamu Support in Chat.

A suspended PUDO receives no new parcels and you cannot switch it to Open. Your records stay visible. Funamu Operations decide what happens to parcels already there: usually they are collected by a Delivery Partner or by their customers.

Message Funamu Support in Chat and say why the decision should change, with any evidence. Funamu Operations review it once and tell you the result.

Until Funamu Operations lift it. There is no fixed length; it ends when the reason for it has been dealt with.

Repeated loss or mishandling of parcels, opening or keeping parcels, releasing parcels without the PIN, taking money for orders, false details on the application, or danger to customers or staff. Funamu Operations decide, with a reason.

Open the Chat tab and message Funamu Support. Give the order number or tracking number and what happened, and send photos if they help. Funamu replies within 24 hours.

Parcels (missing, damaged, wrong, stuck, wrong record), hand-overs, opening hours and closures, your application and profile, earnings and payouts, workers' access, and reports about people.

Yes. Use the parcel's chat in the Chat tab, or message Funamu Support with the tracking number.

Your message to Funamu Support in the Chat tab is the request. There is no separate ticket form.

Yes. The conversation stays in the Chat tab; chats are never closed, so the whole history is there.

Reply in the same Support chat and say it is not solved. Funamu Support passes it to the Operations team responsible.

The order number (FM-...) or tracking number, the PUDO, what happened and when, and photos if they help. Never send a customer's PIN.

No. Funamu AI answers and shows you where to go; you message Funamu Support yourself in the Chat tab.

Yes. Funamu Funamu workers with access to your city can read your PUDO's parcel, hand-over and money records to help you. What they open and change is recorded with their name.

Open More > Close a PUDO. First press "Closed" on the PUDO screen so no new parcels are sent, then hand over or let customers collect every parcel that is there, and request a payout of your balance. The screen lists what is still open and closes the PUDO only when nothing is. A closed PUDO takes no parcels and cannot be switched to Open. The parcel and money records are kept as the law requires, and you can reopen the PUDO yourself for 12 months. Only an admin can close a PUDO.

Open More > Close a PUDO. First press "Closed" on the PUDO screen so no new parcels are sent, then hand over or let customers collect every parcel that is there, and request a payout of your balance. The screen lists what is still open and closes the PUDO only when nothing is. A closed PUDO takes no parcels and cannot be switched to Open. The parcel and money records are kept as the law requires, and you can reopen the PUDO yourself for 12 months. Only an admin can close a PUDO.

They must leave before the PUDO is closed: collected by their customers, or handed to the Delivery Partner Funamu Operations send. You stay responsible for each parcel until that hand-over is accepted.

Parcels on their way to you are sent another way by Funamu Operations once you press "Closed" and tell Support. Bags you have sealed must still be released to their driver.

Every open exception (missing, damaged, wrong parcel) is decided by Funamu Operations before the PUDO is closed.

They stay yours. A single PUDO cannot be closed while its balance is large enough to pay out: press "Request Payout" first. A balance below the minimum payout stays on your account; ask Funamu Support in Chat about it.

A payout already requested is completed to your payout account as usual.

Workers lose access to the PUDO when it is closed. Their own Funamu accounts are not deleted, and the record of what they did stays.

Parcel and money records are kept as the law requires: money records 5 years, chats 2 years. They are not deleted when you leave.

Yes. For 12 months after you close a PUDO you reopen it yourself under More > Close a PUDO: it comes back paused, and you press "Open" when you are ready. After 12 months, ask Funamu Support in Chat. A PUDO that Funamu suspended cannot be reopened this way.

Ask Funamu AI, or open the PUDO: "Inbound", "Held here" and "Outbound" list the parcels, and "Parcels here" shows held parcels and those ready for collection.

Open the PUDO: "Parcels here" lists parcels ready for collection, with the days left for each.

Open the PUDO: "Outbound" lists parcels waiting to leave, with their next stop. Funamu AI can list them.

Funamu AI lists the parcels inbound to your PUDO. It cannot promise a time of arrival.

Funamu AI lists your outbound parcels and open bags. The PUDO screen shows the inter-city bookings for each departure.

The PUDO screen lists "Delayed or overdue here": parcels whose next step is past its expected time, with the reason when one was recorded. "Stored parcels" shows how long every parcel has waited.

Funamu AI lists your hand-over exceptions: parcels marked Missing, Damaged or Wrong parcel.

Funamu AI lists your hand-over exceptions: parcels marked Missing, Damaged or Wrong parcel.

Give Funamu AI the tracking number. It looks in the parcels of your own PUDOs and tells you the status, the bin and the next stop. A parcel that is not at your PUDOs is not shown to you.

Give Funamu AI the tracking number. It looks in the parcels of your own PUDOs and tells you the status, the bin and the next stop. A parcel that is not at your PUDOs is not shown to you.

Funamu AI can tell you the parcel's status and where it is at your PUDO, not the name of the person. Funamu Operations hold the record of who did each step.

Give Funamu AI the tracking number. It looks in the parcels of your own PUDOs and tells you the status, the bin and the next stop. A parcel that is not at your PUDOs is not shown to you.

Ask Funamu AI for the bag by its manifest code: it lists the bags of your PUDO with the parcels in each.

Ask with the tracking number and the bag's manifest code: Funamu AI checks the bag's parcels. Only a parcel waiting to leave for the bag's destination can be in it.

Funamu AI lists your outbound parcels going to another PUDO and your bags that are open or sealed.

Your outbound parcels going to another PUDO. Funamu Operations book them on departures; Funamu AI cannot book a vehicle.

The hand-over in Hand-overs shows the Delivery Partner assigned to the outbound parcels. Funamu AI does not give out a Delivery Partner's details.

Once a parcel has left your PUDO you see that it left and where it was going. Who carries it now is known to Funamu Operations; ask Funamu Support in Chat.

The parcel's next stop is shown on it in your outbound list, and Funamu AI reads the same. Yes. Funamu sets the route of every parcel when the order is placed: which PUDO it starts from, which PUDO it goes to and how it reaches the customer. The parcel's next stop is shown on your screen; you do not choose it.

The PUDO screen shows the counts: Inbound, Held here and Outbound. Funamu AI reads the same numbers.

The PUDO screen shows it: the capacity you gave, how many parcels are stored, how many are on their way and how many places are free. Change the capacity in More > Facility profile.

Give Funamu AI the tracking number. It looks in the parcels of your own PUDOs and tells you the status, the bin and the next stop. A parcel that is not at your PUDOs is not shown to you.

Only with the customer's 4-digit PIN, in your customer hours, and when the parcel is ready and not held. Funamu AI can tell you if the parcel is at your PUDO; it cannot release it.

Do not hand over the parcel. Ask the customer to open the order in their Funamu app, where the PIN is shown. After 5 wrong PINs in a row the order is blocked and Funamu Operations step in. If the customer cannot get the PIN, they ask Funamu Support in their app; you never release on a name, a phone number or an ID alone.

Mark it "Damaged" in the hand-over instead of "Received". It stays the responsibility of the person who brought it, and Funamu Operations are told and decide. If you find damage after receiving, press "Report damaged" on the parcel.

Do not accept it. A parcel that is not on your list or whose code the app does not accept is not expected at your PUDO. In a hand-over mark it "Wrong parcel"; it stays with the person who brought it and Funamu Operations are told.

Mark each parcel as it is: Received for what is there, Missing for what is not, Wrong parcel for what does not belong, Damaged for what is damaged. Missing, Damaged and Wrong parcel never become your responsibility; each one is sent to Funamu Operations, who decide. You see them under exceptions in the Company workspace.

A parcel that arrived at a PUDO it was not planned for. In a hand-over, mark it "Wrong parcel" and do not receive it. If you already hold it, use "Report a tracking problem" on the parcel and message Funamu Support in Chat. Funamu Operations decide the new route; you never redirect a parcel yourself.

Search the tracking number or order number in "Parcels here" or in the Orders tab: the parcel shows its bin and status. If it is not in that bin, check the bins near it and the outbound shelf, then report it. Press "Report missing" on the parcel. Funamu Operations are told at once and investigate from the hand-over and scan records. Do not mark any other parcel in its place.

Do not accept it. A parcel that is not on your list or whose code the app does not accept is not expected at your PUDO. In a hand-over mark it "Wrong parcel"; it stays with the person who brought it and Funamu Operations are told. If it is already on your shelf, keep it aside and message Funamu Support in Chat with its tracking number.

Type the code printed under the barcode instead. If the label cannot be read at all, do not guess: keep the parcel aside and message Funamu Support in Chat with the order number.

No. Funamu AI never confirms that a parcel changed hands. Only a PIN does that: the PIN the receiver shows in Hand-overs, at a bag or at a drop-off, or the customer's collection PIN. Mark the parcel "Received" in the hand-over and show your PIN; the Delivery Partner enters it in their app. For a Merchant drop-off press "Check and show PIN" and the Merchant enters it. Receipt is recorded only when the server accepts that PIN.

No. Funamu AI never confirms that a parcel changed hands. Only a PIN does that: the PIN the receiver shows in Hand-overs, at a bag or at a drop-off, or the customer's collection PIN.

No. Funamu AI never confirms that a parcel changed hands. Only a PIN does that: the PIN the receiver shows in Hand-overs, at a bag or at a drop-off, or the customer's collection PIN. Open the PUDO > Bags, find the arriving bag, and enter or scan the seal code on the bag. If the seal matches, the app shows your PIN ("Check seal and show PIN"); read it to the driver, who enters it in their app, and then each parcel in the bag is checked in. If it does not match, the app refuses the bag, marks it "seal rejected" and tells Funamu Operations.

Funamu AI can prepare "Mark dispatched" for a parcel at your PUDO as a button you tap. Releasing a sealed bag to its driver needs the seal code on the Bags screen.

No. Funamu AI never confirms that a parcel changed hands. Only a PIN does that: the PIN the receiver shows in Hand-overs, at a bag or at a drop-off, or the customer's collection PIN. Receive the bag with its seal code, or receive the parcels in Hand-overs. That records the arrival, and the customer sees the parcel at your PUDO.

Funamu AI can open a new bag for a destination PUDO and add a waiting parcel to it, each as a button you tap. Booking the vehicle is done by Funamu Operations.

No. Funamu AI cannot do this. Do it yourself on the PUDO screen: receiving, hand-overs, collections with the PIN, seals and reports are always done by a person. Before accepting: mark it "Damaged" in the hand-over, so it does not become your responsibility. After accepting: press "Report damaged" on the parcel. Keep the parcel aside, do not repair or repack it, and Funamu Operations decide.

No. Funamu AI cannot do this. Do it yourself on the PUDO screen: receiving, hand-overs, collections with the PIN, seals and reports are always done by a person. Press "Report missing" on the parcel. Funamu Operations are told at once and investigate from the hand-over and scan records. Do not mark any other parcel in its place.

No. Funamu AI cannot do this. Do it yourself on the PUDO screen: receiving, hand-overs, collections with the PIN, seals and reports are always done by a person. A parcel that arrived at a PUDO it was not planned for. In a hand-over, mark it "Wrong parcel" and do not receive it. If you already hold it, use "Report a tracking problem" on the parcel and message Funamu Support in Chat. Funamu Operations decide the new route; you never redirect a parcel yourself.

No. Funamu AI cannot do this. Do it yourself on the PUDO screen: receiving, hand-overs, collections with the PIN, seals and reports are always done by a person. For a parcel, record it on the parcel: Missing, Damaged or Wrong parcel in the hand-over, or "Report missing" / "Report damaged". For everything else (theft, a break-in, a person's behaviour, an accident), message Funamu Support in Chat with what happened, when, and who was there.

Open the Chat tab and message Funamu Support. Give the order number or tracking number and what happened, and send photos if they help. Funamu replies within 24 hours.

The PUDO screen shows it: the capacity you gave, how many parcels are stored, how many are on their way and how many places are free. Change the capacity in More > Facility profile.

Funamu does not calculate a score or a rate for a PUDO. The Company workspace > Reports counts, for the dates and PUDO you choose, the hand-overs by status, the parcel decisions (received, missing, damaged, wrong parcel), the parcels by status and the exceptions open and resolved.

Company workspace > Reports counts hand-overs and parcels for the dates you choose; set both dates to today. Funamu AI does not have this count.

Open the PUDO: "Parcels here" shows the parcels ready for collection.

The "Outbound" count on the PUDO screen. Funamu AI reads the same number.

Open the PUDO > Earnings: the balance not yet paid out and each amount credited, newest first. Only an admin sees earnings. A company admin sees every PUDO in the Company workspace. Funamu AI can read your payouts, not a total for one day.

Funamu AI lists your payouts with their status; the same list is under Request Payout.

The only deduction is Funamu's handling commission, taken when a fee is credited. For anything else, ask Funamu Support in Chat.

Funamu AI lists your open hand-over exceptions: parcels marked Missing, Damaged or Wrong parcel that Funamu Operations have not yet decided.

Company workspace > Workers lists each worker and whether their access is active. The app does not show who is signed in right now.

Each recorded step keeps the account that did it. A company admin sees who decided each hand-over in Company workspace > Hand-overs.

The Orders tab lists the parcels that need your next action. Funamu AI combines inbound parcels, parcels waiting too long and open exceptions.

Start with hand-overs waiting for you, then customers at the counter, then parcels past their expected time, then bags for the next departure. The Orders tab lists them.

Your outbound parcels and sealed bags, and the bookings on today's departures on the PUDO screen.

The parcels under "Inbound". Funamu AI cannot promise when they arrive.

Open exceptions, parcels under "Delayed or overdue here", missed dispatches, held parcels, and requests under "Funamu needs your input" and "Customer help requests".

Funamu AI answers from this Help Center, and reads your own PUDOs: parcels inbound, held and outbound, stored parcels and how long they waited, bags, hand-over exceptions, payouts, your organization, a PUDO's capacity, what still stops a PUDO from being closed, and the status of your identity verification. It can prepare five actions as a button for you to tap: mark a parcel sorted, held or dispatched, open or pause the PUDO, move a parcel to a bin, open a new bag, and add a parcel to a bag.

No. Funamu AI cannot do this. Do it yourself on the PUDO screen: receiving, hand-overs, collections with the PIN, seals and reports are always done by a person.

No. Funamu AI never confirms that a parcel changed hands. Only a PIN does that: the PIN the receiver shows in Hand-overs, at a bag or at a drop-off, or the customer's collection PIN.

No. Funamu AI never confirms that a parcel changed hands. Only a PIN does that: the PIN the receiver shows in Hand-overs, at a bag or at a drop-off, or the customer's collection PIN.

No. Funamu AI never confirms that a parcel changed hands. Only a PIN does that: the PIN the receiver shows in Hand-overs, at a bag or at a drop-off, or the customer's collection PIN.

It can prepare "Open a new bag" for a destination PUDO as a button. Funamu AI never does it by itself. It shows a button for the same action as the screen; the action happens only when you tap it, and the server checks it like a tap on the screen.

It can prepare adding a waiting parcel to an open bag, as a button you tap. It cannot remove a parcel or seal a bag.

No. Funamu AI never confirms that a parcel changed hands. Only a PIN does that: the PIN the receiver shows in Hand-overs, at a bag or at a drop-off, or the customer's collection PIN.

No. Funamu AI never confirms that a parcel changed hands. Only a PIN does that: the PIN the receiver shows in Hand-overs, at a bag or at a drop-off, or the customer's collection PIN.

It can open a bag and add parcels to it as buttons you tap. It cannot book a vehicle or a departure.

No. Funamu AI cannot do this. Do it yourself on the PUDO screen: receiving, hand-overs, collections with the PIN, seals and reports are always done by a person.

No. Funamu AI cannot do this. Do it yourself on the PUDO screen: receiving, hand-overs, collections with the PIN, seals and reports are always done by a person.

No. Funamu AI cannot do this. Do it yourself on the PUDO screen: receiving, hand-overs, collections with the PIN, seals and reports are always done by a person.

No. Funamu AI cannot do this. Do it yourself on the PUDO screen: receiving, hand-overs, collections with the PIN, seals and reports are always done by a person.

No. You message Funamu Support yourself in the Chat tab.

No. It sees what you see: parcels and their status, never a customer's phone number, address or payment.

No, beyond the merchant name shown on a parcel.

No. It does not give out a Delivery Partner's details.

It can read your own payouts if your role may see them. Only within your own access: the PUDOs you can reach and what your role may see. A worker's assistant cannot see earnings or another PUDO.

No. Workers are managed by an admin in Company workspace > Workers.

Only one: it can prepare "Open for parcels" or "Pause intake" as a button you tap. It cannot change the profile, hours, capacity or payout accounts.

All of them. Funamu AI never does it by itself. It shows a button for the same action as the screen; the action happens only when you tap it, and the server checks it like a tap on the screen.

None beyond your own access. An action Funamu AI prepares works only if your role and tasks allow the same action on the screen at that PUDO.

Everything except the five prepared actions: parcels, stored parcels, bags, exceptions, payouts, your organization and the Help Center answers are read only.

Receiving, releasing, any hand-over decision, entering a PIN or a seal code, reporting damage or loss, payouts, workers, the profile, and anything at a PUDO that is not yours.

No. Funamu AI cannot do this. Do it yourself on the PUDO screen: receiving, hand-overs, collections with the PIN, seals and reports are always done by a person.

No. Funamu AI never confirms that a parcel changed hands. Only a PIN does that: the PIN the receiver shows in Hand-overs, at a bag or at a drop-off, or the customer's collection PIN.

No. Funamu AI never confirms that a parcel changed hands. Only a PIN does that: the PIN the receiver shows in Hand-overs, at a bag or at a drop-off, or the customer's collection PIN.

Yes: Funamu AI prepares "Move to bin" for a parcel stored at your PUDO. Funamu AI never does it by itself. It shows a button for the same action as the screen; the action happens only when you tap it, and the server checks it like a tap on the screen.

No. Funamu AI never confirms that a parcel changed hands. Only a PIN does that: the PIN the receiver shows in Hand-overs, at a bag or at a drop-off, or the customer's collection PIN.

No. Funamu AI never confirms that a parcel changed hands. Only a PIN does that: the PIN the receiver shows in Hand-overs, at a bag or at a drop-off, or the customer's collection PIN.

No. Funamu AI never confirms that a parcel changed hands. Only a PIN does that: the PIN the receiver shows in Hand-overs, at a bag or at a drop-off, or the customer's collection PIN.

Yes: Funamu AI prepares "Open a new bag" for a destination PUDO that a waiting parcel is going to. Funamu AI never does it by itself. It shows a button for the same action as the screen; the action happens only when you tap it, and the server checks it like a tap on the screen.

Yes: Funamu AI prepares adding a parcel that is waiting to leave to an open bag. Funamu AI never does it by itself. It shows a button for the same action as the screen; the action happens only when you tap it, and the server checks it like a tap on the screen.

No. Funamu AI cannot do this. Do it yourself on the PUDO screen: receiving, hand-overs, collections with the PIN, seals and reports are always done by a person.

No. Sealing a bag needs the seal code and the driver, on the Bags screen.

No. Funamu AI never confirms that a parcel changed hands. Only a PIN does that: the PIN the receiver shows in Hand-overs, at a bag or at a drop-off, or the customer's collection PIN.

No. Funamu AI never confirms that a parcel changed hands. Only a PIN does that: the PIN the receiver shows in Hand-overs, at a bag or at a drop-off, or the customer's collection PIN.

Funamu AI can open a bag and add parcels to it. Booking a departure is done by Funamu Operations.

No. Funamu AI never confirms that a parcel changed hands. Only a PIN does that: the PIN the receiver shows in Hand-overs, at a bag or at a drop-off, or the customer's collection PIN.

No. Funamu AI cannot do this. Do it yourself on the PUDO screen: receiving, hand-overs, collections with the PIN, seals and reports are always done by a person.

No. Funamu AI cannot do this. Do it yourself on the PUDO screen: receiving, hand-overs, collections with the PIN, seals and reports are always done by a person.

No. Funamu AI cannot do this. Do it yourself on the PUDO screen: receiving, hand-overs, collections with the PIN, seals and reports are always done by a person.

No. Funamu AI cannot do this. Do it yourself on the PUDO screen: receiving, hand-overs, collections with the PIN, seals and reports are always done by a person.

No. Funamu AI cannot do this. Do it yourself on the PUDO screen: receiving, hand-overs, collections with the PIN, seals and reports are always done by a person.

No. Funamu AI cannot do this. Do it yourself on the PUDO screen: receiving, hand-overs, collections with the PIN, seals and reports are always done by a person.

No. There is nothing to submit: you report each parcel that is missing or damaged, on the screen.

No. Funamu AI cannot do this. Do it yourself on the PUDO screen: receiving, hand-overs, collections with the PIN, seals and reports are always done by a person.

No. You message Funamu Support yourself in the Chat tab.

Yes. It reads the counts of parcels inbound, held and outbound. It can read and answer, but it changes nothing.

Yes. For parcels at your own PUDOs. It can read and answer, but it changes nothing.

Yes. For parcels and bags at your own PUDOs. It can read and answer, but it changes nothing.

It reads your payouts, if your role may see them. The full list of amounts credited is on the PUDO screen > Earnings.

Yes. If your role may see them. It can read and answer, but it changes nothing.

Funamu does not calculate a score or a rate for a PUDO. The Company workspace > Reports counts, for the dates and PUDO you choose, the hand-overs by status, the parcel decisions (received, missing, damaged, wrong parcel), the parcels by status and the exceptions open and resolved.

No. Funamu AI reads your organization, not what each worker did. An admin sees hand-overs by worker in the Company workspace.

Every action is done by your own tap on the same endpoint as the screen and is recorded with your account, the PUDO, the parcel or bag and the time, like any other action. The Funamu AI conversation is kept with your account.

Funamu AI performs nothing by itself. What you tapped is in the conversation, under Funamu AI > history, and its result is on the parcel or bag.

An admin sees the result of every action on the parcels, bags and hand-overs of the company, whoever did it. The app has no separate list of "assistant actions", because each is the person's own action.

An admin sees the result of every action on the parcels, bags and hand-overs of the company, whoever did it. Funamu Operations hold the full action log.

Yes. Every action is done by your own tap on the same endpoint as the screen and is recorded with your account, the PUDO, the parcel or bag and the time, like any other action. The Funamu AI conversation is kept with your account.

Yes. The action names the parcel it changed.

Yes. The action names the parcel or bag it changed.

Yes. Opening a bag or adding a parcel names the bag.

Yes. Every action names the PUDO.

Yes. With the server's time.

Like the same action on the screen: a parcel can be moved to another bin or taken out of an open bag, and the PUDO can be opened again. A step that moved a parcel on is corrected only by Funamu Operations.

It tells you that it failed and why, in the server's own words. Nothing is reported as done unless the server confirmed it.

It says it cannot do that and nothing is changed. Only within your own access: the PUDOs you can reach and what your role may see. A worker's assistant cannot see earnings or another PUDO.

The server refuses it and Funamu AI shows the server's reason, for example that the parcel is not at this PUDO or the bag is not open.

Yes, like any action. Message Funamu Support in Chat with the order number or the payout and what you think is wrong. Funamu Operations check the records once and tell you the result.

Every handover in Funamu is confirmed by a PIN. The person RECEIVING the parcel opens it in their Funamu app and reads out a 4-digit PIN; the person HANDING IT OVER enters it. Only then does the parcel change hands. A PIN works once, expires after 15 minutes, locks after 5 wrong tries and stops working if either person is changed. Funamu records the time and, when the phone gives it, the location of both steps.

From a Delivery Partner: they start a Handover, you check each parcel and read them your PIN. From a merchant or a customer: tap "Check and show PIN" on the drop-off or return and read the PIN. A scanned or typed parcel code alone no longer takes a parcel in.

Ask the person taking it to show the PIN in their app and enter it on the parcel, bag or return. Without the right PIN the parcel stays with you.

Releasing: scan the seal and enter the driver's PIN. Receiving: scan the seal first; a matching seal shows your PIN, which the driver enters.

Loading: the Delivery Partner taps "Show loading PIN"; enter it with the bag seal. Arrival: tap "Check and show PIN" and read it to the Delivery Partner, who enters it.

A PUDO can be switched to Open only when three things are true: Funamu has approved your identity photos (More > Identity verification); you have not closed the PUDO under More > Close a PUDO (reopen it there first); and Funamu has not suspended it. The app tells you which one applies.

Open More > Identity verification. Choose your document and add the photos: A Ugandan National ID (front and back). If you are not Ugandan: your passport photo page, or a refugee ID issued in Uganda (front and back). Always with a clear photo of your face. Then press "Send for review". Funamu Operations compare the photos and approve, reject or ask for new ones, with a reason you can read on the same screen. Only an admin of the PUDO can do this.

Only the admins of your PUDO and the Funamu Funamu workers who review partners in your city. Photos open through private links that expire after a few minutes, and each time a worker opens them it is recorded with their name. Customers, Merchants, Delivery Partners and your own workers never see them. Funamu does not store the ID number.

Photos of a rejected submission, and of one you started but never sent, are deleted after 30 days. Photos of an approved submission are kept while you are a PUDO Partner. The decision and its history are always kept.

It stays open: nothing is switched off. But the next time you press "Closed", you can open it again only after your identity is approved. Send your photos now so this never stops you.

Yes. The check is of the PUDO Partner, sent by an admin. One approved submission covers every PUDO of the partner or company.

No. It is Funamu's own review by a member of staff, who compares your face photo with your document. Funamu does not check the document with NIRA or any other authority.

"Closed" on the PUDO screen is a pause: no new parcels are sent, and you press "Open" when you are back. Closing a PUDO (More > Close a PUDO) is for stopping for good: it is allowed only when nothing is left there, and the PUDO then cannot be switched to Open until you reopen it, which you can do yourself for 12 months.

The PUDO is still Open; parcels are on their way to it, stored there or waiting to leave; a hand-over is waiting for a decision; a payout is being sent; or, for a single PUDO, the balance is large enough to pay out. More > Close a PUDO lists exactly what is still open. Nothing can skip this list, and nothing is deleted to clear it.

No. Only an admin can close or reopen a PUDO, send identity photos, see earnings or manage workers.

One of four reasons: it is full (parcels stored plus parcels on their way have reached the capacity you gave), it is set to "Closed", you closed it under More > Close a PUDO, or Funamu suspended it. The PUDO screen shows your capacity numbers.

Places free up by themselves as customers collect and parcels are handed over. If you really have more room, raise the capacity in More > Facility profile. Parcels already on their way to you are not turned back.

In Hand-overs, mark the parcel Damaged or Wrong parcel, write what is wrong, and press "Add photo". You can add up to 3 photos for a parcel, and only before you press "Confirm handover".

You, the other party of that hand-over, and Funamu Funamu workers for the city. They open through private links that expire after a few minutes. Customers and Merchants never see them.

Company workspace > Reports: choose the PUDO and the dates, then press "Download as a file (CSV)". In a web browser the file is saved; on a phone the share sheet opens so you can save or send it. Only a company admin can download it.

The seal code entered at your PUDO did not match the code recorded when the bag was sealed. The bag is refused, nobody can try again with another code, and Funamu Operations are told at once. Keep the bag closed and wait for Operations.

Up to 200. Each parcel is checked on its own, so one wrong code does not stop the others.

No. There are no storage fees (report 0224): collection is free for 7 days, then the parcel goes back to the merchant. Never take cash from a customer.

Seven days. If the person has not accepted in the PUDO app by then, send a new invitation.

No. You cannot revoke your own access, and the last admin of a PUDO or company cannot be removed, so someone can always manage it.

In the Chat tab, open the alert settings and switch each kind on or off for your own account: chat messages, parcels on their way and hand-overs waiting, and payouts (admins).

A PUDO that Funamu designated to send and receive parcels between cities. A PUDO is Intracity (parcels inside its city), Intercity (parcels between cities) or Both. A city can have several intercity PUDOs.

On the PUDO screen press "Ask Funamu to change this" and choose Intercity or Both. Your PUDO Partner Officer approves or refuses it. Nothing changes until they decide.

Only parcels on the routes Funamu assigned to your PUDO, for example Kampala to Masaka. Your PUDO Partner Officer assigns routes from the ones Funamu supports. Another PUDO in your city can hold the same route.

On the PUDO screen, each parcel under "Leaving for another city" and "Arriving from another city" shows a button for its next step: Received from the merchant, Loaded onto the vehicle, Vehicle left, Arrived here, Handed on. Press it when that step has really happened.

So the parcel goes only to the Delivery Partner who is carrying it. Ask them for the six-digit code in their app and enter it. A wrong code is refused, and a parcel nobody has accepted cannot be loaded at all.

No. The parcel can be loaded only once a Delivery Partner has accepted it, and only for that partner, shown on the parcel. If someone else must carry it, a Delivery Partner Officer reassigns it first.

It is an intercity PUDO, so its screen opens with the intercity dashboard: your routes with their days and departure times, the parcels leaving for another city, and the parcels arriving from another city. An ordinary PUDO does not show this.

Each parcel under "Leaving for another city" shows the Delivery Partner who accepted it, or "No Delivery Partner has accepted it yet". Hand the parcel only through the hand-over in the app.

Open the Chat tab, press New chat (on a phone, the round + button) and choose "Chat with your Partner Officer". It is one chat that stays open. It reaches the Funamu partner officer for your city; if your city has none yet, the City Manager. They are alerted when you write, and you are alerted when they reply.

Open the Chat tab, press New chat (on a phone, the round + button) and choose "Chat with your Ward Manager". It reaches the Funamu Ward Manager who covers your ward; if your ward has none yet, the City Manager sees it. It needs your ward to be on record.

Yes. "Chat with Support" under New chat in the Chat tab starts a conversation with Funamu Support, as before. Use your Partner Officer for matters about your account and daily work in your city, and Support for general help.

A vehicle registered by Funamu on an intracity route that holds the merchant's ward and your ward. The first registered vehicle to accept carries the parcel, and you receive it with the normal hand-over scan.

Besides the PUDO being open and having room, delivery to it needs an active route through your ward with at least one registered vehicle from the merchant's ward. If there is none, checkout offers the customer another PUDO or door delivery. Ask your PUDO Partner Officer in Chat.

Usually the same day, 1 to 4 hours after the merchant has the order ready. Parcels going the same way travel together.

Open the Chat tab and press New chat (on a phone, the round + button at the bottom right). It lists the chats you can start: Funamu AI, Funamu Support, your Partner Officer and your Ward Manager. Chats about an order, a delivery or a parcel still start from that order.

Yes. The Chat tab lists your Funamu AI conversations together with your other chats, marked "AI". Press the "Funamu AI" filter to see only those. Opening one continues that conversation.

Open the Chat tab and press the bell at the top. It shows your message alerts for this app: you can turn alerts for new messages on or off, and allow alerts on this device.

On a laptop or desktop the Chat tab shows your list of chats on the left and the chat you open on the right. On a phone or tablet a chat opens on its own screen, with a back arrow to the list.

Open More. "Profile picture" is at the top: press "Upload a picture" and choose a photo (JPEG, PNG or WebP). Press "Change picture" to replace it, or "Remove" to delete it.

Customers, merchants, Delivery Partners and Funamu staff who chat with your PUDO. There is one picture for your PUDO organization; every PUDO station of it shows the same one. A photo of the merchant front helps customers recognise the place.

Open More, and under "Profile picture" press "Remove", then confirm. People you chat with see the standard icon again. You can upload a picture again at any time.

Open the chat and press the camera button beside the message box. Choose a photo from your camera or gallery; you can add up to 4 photos to one message, with or without text. JPEG and PNG photos only. Videos, documents and voice notes cannot be sent.

In merchant chats (after a paid order), chats about a parcel or delivery, Support chats, and chats with your Partner Officer or Ward Manager. Funamu AI chat has no photo messages.

A photo shows as a small picture in the chat. Tap it to open it full screen; "Enlarge" makes it bigger and you can scroll around it. "Close" returns to the chat.

Open the photo and press "Report photo". You can say what is wrong with it. Funamu staff look at it and can remove it from the chat. The sender is not told who reported it. Photos are not checked automatically, so reporting is how Funamu learns about a bad one.

Funamu staff took that photo down after it was reported. It is hidden from everyone in the chat. The rest of the chat stays as it was.

Up to 4 photos in one message, and up to 20 photos in one chat in a day. When you reach 20, the app says so and you can send more the next day. Text messages are not limited by this.

Only the people in that chat, and Funamu staff who have access to it. A photo is a private file: it opens through a short-lived link made for the person looking at it, and cannot be found by anyone else.

No. A photo in a chat is only a message. Pickup, handover, collection and delivery are confirmed only in their own steps, with their own proof.

Open the waiting handover, mark each parcel Received, Missing, Damaged or Wrong parcel (a note for Damaged and Wrong), then press "Confirm check and show PIN". Read the PIN to the Delivery Partner; they enter it in their app. Only then are the parcels recorded as yours, and only the ones you marked Received. A handover PIN is 4 digits, works once, expires after 15 minutes, and stops working after 5 wrong entries or if the handover is cancelled or the person is reassigned. Funamu stores only a scrambled copy, never the PIN itself. Never send a PIN in a chat or message.

Start the handover to them. They check the parcels and read you a PIN from their app; enter it under the handover and press Confirm with PIN. The parcel leaves your care only when the PIN is accepted.

A delivery failed and your PUDO is the nearest one that can take it. The Delivery Partner is bringing it; receive it with the handover PIN as usual. The customer collects it later with their delivery PIN.

There are no storage fees any more. The parcel is released only when you enter the customer's delivery PIN within the 7-day collection window; a payment never releases a parcel.

One kind of fee: the Handling Fee, for each merchant parcel your PUDO handles. The City Manager sets it in bands of weight, volumetric weight and item value, with one schedule for PUDOs registered as intercity and another for every other PUDO. Funamu keeps its 20% handling commission; your PUDO keeps the rest. The PUDO collection charge is gone.

No. There are no storage fees of any kind. A customer collects free for 7 days; after that the parcel is expired for collection and goes back to the merchant automatically. Never take money from a customer.

Verify pickup refuses the PIN: the collection window has ended and the parcel is going back to the merchant. Hand it to the Delivery Partner assigned to the return.

A withdrawal below UGX 500,000 has a UGX 999 Transaction Fee; UGX 500,000 or more is free. The fee is taken from your Funamu balance on top of the amount, so you receive the full amount you asked for (UGX 5,000: UGX 5,999 leaves your balance; UGX 100,000: UGX 100,999; UGX 499,999: UGX 500,998; UGX 500,000: UGX 500,000).

As "Transaction Fee (withdrawal)" with no order number, and "Balance carried forward after a partial payout" for what stays in your balance. A failed withdrawal shows "Transaction Fee returned (withdrawal failed)". None of these is a parcel's earnings.

Your organization's locations (PUDOs): pick one to open its work in five sections - Counter, Stored, Outgoing, Problems and Money. Under Manage: Company workspace, Partner control panel, Fleet control panel, Workers and Facility profile, when you have them. The PUDO Partner agreement shows here until accepted. Where: Home tab.

Where: Home tab. Open the location from Home. The badge at the top shows Open or Closed. Press "Close for now" and confirm, or "Open for parcels".

Where: Home tab. Open the location; on Counter type the order number the customer sees in "Search by order number" (the last 3 or more characters are enough). The filters show Awaiting hand-over, Ready for collection, Stored, Overdue and Problems. Finding a parcel never receives or releases it.

Where: Home tab. Open the location. On Counter, under "Hand-overs", check each parcel the Delivery Partner hands over (mark it Damaged, Missing or Wrong parcel if so) and press "Confirm check and show PIN"; the Delivery Partner enters your PIN in their app. Only then is the parcel yours. No scanner is needed.

Where: Home tab. Open the location. On Counter, search the order number (or find it under "Waiting for the customer"), press "Verify pickup", type the customer's 4-digit PIN and press "Verify pickup". Hand the parcel over only after it says confirmed. A customer with several orders gives the PIN of each order.

Where: Home tab. Open the location and use "Hand-overs" on Counter: the Delivery Partner shows their PIN and you enter it ("Receiver's 4-digit PIN", "Confirm with PIN"). "Cancel handover" keeps the parcels with you.

Where: Home tab. Open the location, go to Stored. Each stored parcel shows its order number and shelf; press "Move to another shelf", type the shelf and press Save.

Where: Home tab. Open the location, go to Outgoing > "Bags & manifests". Press "New bag to <PUDO>", press "Add to bag" on each parcel, type the "Seal number (written on the seal)", choose the "Driver of the trip to this PUDO" and press "Seal bag". Then type the seal number again, enter the "Driver's PIN" and press "Hand bag to driver". "Print manifest" prints the list.

Where: Home tab. Open the location, go to Outgoing > Returns > "Uncollected parcels to hand back"; enter the PIN shown in the return Delivery Partner's app.

Where: Home tab. Open the location, go to Outgoing > Returns. Check the item and show your PIN; the person handing it over enters it in their Funamu app.

Where: Home tab. Open the location. On Counter under "Merchant drop-offs", pick the drop-off (or type the drop-off code the merchant shows), check the parcel and press "Check and show PIN".

Where: Home tab. Open the location, go to Problems > "Holds and inspections" and press "Hold", "Start inspection" or "Record issue and hold" (say what was seen). "Ready for collection", Release and "Return to merchant" move it on.

Where: Home tab. No. There are no storage fees. Stored > "Collection deadlines" shows the free days left for each parcel; after the 7th day it shows "Collection window ended" and the parcel goes back to the merchant.

Where: Home tab. Open the location. "Today" on Counter lists parcels on their last free day and uncollected parcels to hand back; press a row to go to them.

Where: Home tab. Open the location, go to Problems > "Report a damaged or missing parcel", press "Report damaged" or "Report missing" on the parcel and confirm. Reporting it again does not make a second report. In a hand-over, mark the parcel Damaged, Missing or Wrong parcel instead.

Where: Home tab. Open the location, go to Problems > Delays, press "Report a tracking problem", choose "What looks wrong?", describe it and press "Send report". The tracking stays unchanged until Operations checks it.

Where: Home tab. Open the location, go to Problems > "Funamu needs your input", type "What do your records show?" and press "Send". You get an alert when Funamu asks.

Where: Home tab. Open the location, go to Problems > "Customer help requests", write "What you did / found" and press "Save note", "Access problem", "Handover failed" or "Ask Operations".

Where: Home tab. Open the location, go to Problems > "Missed dispatches and delays". For a missed dispatch choose the reason and press "Save reason". For a late transport choose the transport, the departure date and what is late, type the minutes, choose the cause if known and press "Record delay".

Where: Home tab. Open the location, go to Outgoing. Under "Leaving for another city", enter the Delivery Partner's loading PIN to load. Under "Arriving from another city", check the parcel and press "Check and show PIN"; the Delivery Partner enters it. "Ask Funamu to change this" asks for an intracity or intercity designation.

Where: Home tab. On Home the agreement shows with its version until you accept it. Press "Accept the agreement".

Where: Home tab. Open the location, go to Money; "Customer ratings" shows the average and comments once there are enough ratings. Customer names are never shown.

Where: Home tab. Open the location, go to Money. "Unsettled" is every line not yet paid out; the Statement lists each line (what it was for, the order number, date and amount). "Show older lines" loads more.

Where: Home tab. Open the location, go to Money > "Request Payout", enter the amount, check the Transaction Fee (UGX 999 below UGX 500,000, FREE from UGX 500,000), the total taken from your balance and what you will receive, and request it. Minimum UGX 5,000, one withdrawal a day (Uganda time). Payout accounts are under "Payment & Payout Accounts".

Where: Home tab. On Home open Workers (or More > Workers): enter "Their Funamu account email", choose the Role and press "Send invitation". Staff added earlier keep their access.

Where: Home tab. On Home open "Fleet control panel", under "Assign a vehicle" choose the Driver and the Vehicle and press "Assign vehicle".

Where: Home tab. On Home open "Facility profile" (name, location, capacity, contacts and payout accounts) and save. When stored parcels reach your stated capacity, Stored shows a warning; parcels are still sent to you.

For a PUDO company: Overview, Facilities, Handovers, Parcels, Workers, Exceptions, Reports, Company profile and Settings. Where: Home > Company workspace (or More > Company workspace).

Where: Home > Company workspace (or More > Company workspace). On Workers enter "Their Funamu account email", choose the Role and Facility and press "Send invitation".

Where: Home > Company workspace (or More > Company workspace). On Facilities press "Add facility".

Where: Home > Company workspace (or More > Company workspace). On Reports enter From and To (YYYY-MM-DD) and press "Download as a file (CSV)".

Parcels at your facilities by order number: search, filter by facility, and press "Open facility work" to open that location's Counter with the order searched. Where: Orders tab.

People who work at your PUDO with their own Funamu account. Where: More > Workers.

Where: More > Workers. Enter "Their Funamu account email", choose the Role and press "Send invitation".

Your ID and a photo of your face, reviewed by Funamu. A PUDO cannot be opened until it is approved. Where: More > Identity verification. Only an admin of the PUDO can open identity verification.

Where: More > Identity verification. Add the photos asked for and press "Send for review".

Stop working at a PUDO for good, or reopen one you closed. Where: More > Close a PUDO. Only an admin can close a PUDO.

Where: More > Close a PUDO. Optionally say why, press "Close this PUDO" and then "Yes, close this PUDO". "Reopen this PUDO" reopens it.

Ask Funamu AI about parcels, hand-overs, earnings and the app. Choose the Scope; "New conversation" starts a fresh one. Chat History holds earlier conversations. Where: Funamu AI tab.

Conversations with customers, Delivery Partners and merchants on your parcels, Funamu Support, your Partner Officer, your Ward Manager and Funamu AI. Where: Chat tab.

Where: Chat tab. Open Chat, press "New chat" and choose "Chat with Support".

Your locations, Company workspace, Workers, Facility profile, Identity verification, Close a PUDO, Password & security, Help Center and Sign out. Where: More tab.

Your password and sign-in security, including linking Google for "Continue with Google" (Google section: Current password, then "Link Google account" or "Unlink Google"). Where: More > Password & security.

Answers about parcels, hand-overs, earnings and the app, including this screen guide. "Contact Funamu Support in Chat" reaches Support. Where: More > Help Center.